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886235

registered interest
date	18/04/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many complaints relating to childcare service accounts have been reported to HMRC in each of the last six months.
tabling member constituency	York Outer
tabling member printed	Julian Sturdy
uin	136430
answer	answer is ministerial correction date of answer 24/04/2018 answer text <p>The total number of complaints relating to the childcare service received by HMRC each month are set out in the table below.</p><p> </p><table><tbody><tr><td><p>October 17</p></td><td><p>464</p></td></tr><tr><td><p>November 17</p></td><td><p>716</p></td></tr><tr><td><p>December 17</p></td><td><p>554</p></td></tr><tr><td><p>January 18</p></td><td><p>900</p></td></tr><tr><td><p>February 18</p></td><td><p>758</p></td></tr><tr><td><p>March 18</p></td><td><p>551</p></td></tr></tbody></table><p> </p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 24/04/2018 13:01:08 answering member 4097 label Biography information for Elizabeth Truss
tabling member	4079 label Biography information for Julian Sturdy

885433

registered interest
date	17/04/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to his Answer of 16 April 2018 to Question 134639, on Children: Day Care, what the technical issues were that were experienced by parents when applying for tax-free childcare through the online service; and what caused those issues.
tabling member constituency	Halton
tabling member printed	Derek Twigg
uin	136296
answer	answer is ministerial correction date of answer 24/04/2018 answer text <p>The majority of parents apply for Tax-Free Childcare without any issues. For the small number of parents that have a technical problem applying for Tax-Free Childcare the majority of these are caused by:</p><p> </p><ul><li><p>delayed eligibility responses, caused by the application effectively becoming stuck at some point in the IT system;</p></li><li><p>issues with children incorrectly duplicating on the system which is caused by the interaction between HMRC and NS&amp;I IT systems; and</p></li><li><p>parents seeing error screens during their application which have a number of root causes.</p><p> </p><p>Following work by HMRC to improve the childcare service and fix these problems, over 99% of parents now receive an eligibility response within 5 working days, only a small number of parents are experiencing a duplicate child issue and the number of parents seeing an error screen at some point through their application, has reduced to less than 2%.</p><p> </p></li></ul> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 24/04/2018 12:49:49 answering member 4097 label Biography information for Elizabeth Truss
tabling member	429 label Biography information for Derek Twigg

882446

registered interest
date	13/04/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the total payments made by parents direct to childcare providers due to technical issues experienced with HMRC's online service for tax-free childcare.
tabling member constituency	New Forest West
tabling member printed	Sir Desmond Swayne
uin	135508
answer	answer is ministerial correction date of answer 18/04/2018 answer text <p>The vast majority of parents have been able to apply for and use Tax-Free Childcare without difficulty. Where parents have missed out on the government top-up HMRC pay compensation to reimburse them.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 18/04/2018 12:58:01 answering member 4097 label Biography information for Elizabeth Truss
tabling member	55 label Biography information for Sir Desmond Swayne

882469

registered interest
date	13/04/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the compensation criteria is for parents who miss out on tax-free childcare payments as a result of technical problems experienced with the online childcare service.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	135531
answer	answer is ministerial correction date of answer 19/04/2018 answer text The majority of parents use the childcare service without any problems. Where parents have missed out on receiving the government top-up for Tax-Free Childcare, HMRC will pay the equivalent of the government top-up directly into their bank account. Information on the criteria and how to claim can be found at:<p><a href="https://www.gov.uk/government/publications/childcare-service-compensation" target="_blank">https://www.gov.uk/government/publications/childcare-service-compensation</a></p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 19/04/2018 10:14:47 answering member 4097 label Biography information for Elizabeth Truss
tabling member	4662 label Biography information for Ruth George

882758

registered interest
date	13/04/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the cost to the public purse has been of administering the childcare service portal in each month since the beginning of the portal's operation.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	135820
answer	answer is ministerial correction date of answer 23/04/2018 answer text <p>The table below provides the cost of administering the childcare service each month. These include the operational costs of providing call centre support and ongoing IT service support costs.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Cost (£)</p></td></tr><tr><td><p>April 17</p></td><td><p>1,937,763</p></td></tr><tr><td><p>May 17</p></td><td><p>2,294,341</p></td></tr><tr><td><p>June 17</p></td><td><p>2,469,280</p></td></tr><tr><td><p>July 17</p></td><td><p>2,824,802</p></td></tr><tr><td><p>August 17</p></td><td><p>3,291,804</p></td></tr><tr><td><p>September 17</p></td><td><p>3,822,858</p></td></tr><tr><td><p>October 17</p></td><td><p>3,018,888</p></td></tr><tr><td><p>November 17</p></td><td><p>3,479,858</p></td></tr><tr><td><p>December 17</p></td><td><p>3,229,881</p></td></tr><tr><td><p>January 18</p></td><td><p>3,730,204</p></td></tr><tr><td><p>February 18</p></td><td><p>3,384,455</p></td></tr><tr><td><p>March 18</p></td><td><p>3,562,783</p></td></tr></tbody></table><p> </p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 23/04/2018 14:04:41 answering member 4097 label Biography information for Elizabeth Truss
tabling member	4657 label Biography information for Anneliese Dodds

873524

registered interest
date	28/03/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will publish the technical issues which are affecting the Childcare service; and what the timetable is for those issues to be resolved.
tabling member constituency	Halton
tabling member printed	Derek Twigg
uin	134639
answer	answer is ministerial correction date of answer 16/04/2018 answer text <p>The majority of parents use the childcare service without problems.</p><p> </p><p>Many of the issues experienced by parents are intermittent and may affect customers in different ways. HM Revenue and Customs have procedures in place to ensure any parent who experiences a technical issue when applying for Tax-Free Childcare through the online service, receives support and does not lose out financially.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 16/04/2018 13:37:32 answering member 4097 label Biography information for Elizabeth Truss
tabling member	429 label Biography information for Derek Twigg

873794

registered interest
date	28/03/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what proportion of people using HMRC's online service for tax-free childcare have experienced technical problems; and how many accounts remain unresolved.
tabling member constituency	New Forest West
tabling member printed	Sir Desmond Swayne
uin	134908
answer	answer is ministerial correction date of answer 16/04/2018 answer text <p>The majority of parents use the childcare service without problems. Currently, on a typical day, fewer than 2% of parents see an error screen at some point.</p><p> </p><p>As of 29 March 2018 the helpline receives on average 3,020 calls per day and the average length of each call was 04:24.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss grouped question UIN 134907 question first answered 16/04/2018 13:11:27 answering member 4097 label Biography information for Elizabeth Truss
tabling member	55 label Biography information for Sir Desmond Swayne

872239

registered interest
date	26/03/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 20 March 2018 to Question 132796, on Children: Day Care, if he will ensure that the Government makes available further opportunities for hon. Members to voice concerns on the planned closure of Childcare Vouchers to new applicants.
tabling member constituency	Batley and Spen
tabling member printed	Tracy Brabin
uin	134153
answer	answer is ministerial correction date of answer 29/03/2018 answer text <p>Colleagues were given the opportunity to voice their concerns about the closure of childcare vouchers to new entrants during the SI debate on the 13<sup>th</sup> March. To reflect concerns raised about the timing of the closure and the transition to Tax-Free Childcare, the government announced that childcare vouchers would remain open for a further six months.</p><p> </p><p>It is for both Parliament and the Business Managers, in conjunction with the usual channels, to decide what future business is debated in the House.</p><p> </p><p>Today the government has made the relevant day order which sets 4<sup>th</sup> October 2018 as the date when childcare vouchers and directly contracted childcare will close to new entrants. This will allow more time for Tax-Free Childcare to bed in, for awareness to increase and for families to understand the support they can receive under the scheme.</p><p> </p><p>Now that Tax-Free Childcare is fully rolled out, the government will keep it under review to ensure it is delivering the support needed for working families.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss grouped question UIN 134323 question first answered 29/03/2018 13:17:07 answering member 4097 label Biography information for Elizabeth Truss
tabling member	4588 label Biography information for Tracy Brabin

869444

registered interest
date	22/03/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 29 January 2018 to Questions 124596 and 124597, on children: day care, for what reasons he did not answer the substantive questions in the answers provided.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	133958
answer	answer is ministerial correction date of answer 27/03/2018 answer text <p>The information requested in question 133960 is not available.</p><p> </p><p>HMRC regularly engage with employers and attend employer events and forums to talk directly to employers about the benefits of Tax-Free Childcare. Resource and information about Tax-Free Childcare has been included in the HMRC employer bulletin, reaching over 750,000 employers.</p><p> </p><p>Robust estimates are not available for the information requested in question 133963. The Government announced the closure of the childcare voucher scheme to new entrants at Budget 2016. Therefore, parents of 12 to 15 year olds have either decided not to join the voucher scheme or are unable to join the scheme because they are self-employed or their employer does not offer vouchers.</p><p> </p><p>I refer the honourable member to the answer I gave on 30 January (124938) which provided our estimate of those parents who will be eligible for Tax-Free Childcare and those that receive childcare vouchers.</p><p> </p><p>Tax-Free Childcare is now fully rolled out, and we will keep it under review to ensure it’s delivering the support needed for working families.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss grouped question UIN 133960 133962 133963 question first answered 27/03/2018 14:01:35 answering member 4097 label Biography information for Elizabeth Truss
tabling member	298 label Biography information for Steve McCabe

869446

registered interest
date	22/03/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 30 January to Question 124938 on Children: Day Care, how many and what proportion of recipients will receive the full £2,000 top-up under the tax-free childcare scheme.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	133960
answer	answer is ministerial correction date of answer 27/03/2018 answer text <p>The information requested in question 133960 is not available.</p><p> </p><p>HMRC regularly engage with employers and attend employer events and forums to talk directly to employers about the benefits of Tax-Free Childcare. Resource and information about Tax-Free Childcare has been included in the HMRC employer bulletin, reaching over 750,000 employers.</p><p> </p><p>Robust estimates are not available for the information requested in question 133963. The Government announced the closure of the childcare voucher scheme to new entrants at Budget 2016. Therefore, parents of 12 to 15 year olds have either decided not to join the voucher scheme or are unable to join the scheme because they are self-employed or their employer does not offer vouchers.</p><p> </p><p>I refer the honourable member to the answer I gave on 30 January (124938) which provided our estimate of those parents who will be eligible for Tax-Free Childcare and those that receive childcare vouchers.</p><p> </p><p>Tax-Free Childcare is now fully rolled out, and we will keep it under review to ensure it’s delivering the support needed for working families.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss grouped question UIN 133958 133962 133963 question first answered 27/03/2018 14:01:35 answering member 4097 label Biography information for Elizabeth Truss
tabling member	298 label Biography information for Steve McCabe