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<p>The Government recognises the challenges businesses and consumers are experiencing
regarding refunds for cancelled holidays and flights. Airlines are working hard to
answer the high call volumes and to process the very large number of applications
for refunds.</p><p> </p><p>We appreciate the frustration consumers may be experiencing.
We are clear that refunds must be paid when asked for by the consumer. The Department
for Transport is in regular conversation with UK airlines and wider membership bodies.
The department is working closely with the sector, the regulator and consumer groups
to help ensure airlines deliver on their commitments.</p>
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