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<p>All franchised Train Operating Companies are required under their franchise agreement
to have in place a Passenger’s Charter which will include arrangements for compensation
for passengers.</p><p> </p><p>Abellio Greater Anglia operate the Delay Repay passenger
compensation system in their Passenger’s Charter under which all passengers are entitled
to claim compensation for each delay of 30 minutes or more which they experience,
whatever the cause. The entitlement is 50% compensation of the single fare for delays
of 30 to 59 minutes and 100% of the single fare for delays of 60 minutes or more.</p>
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