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598447

registered interest
date	10/10/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 10 October 2016 to Question 46147, what steps he has taken to inform rail passengers of their right from 1 October 2016 to challenge compensation amounts awarded for delays and cancellations where the train operator is at fault; whether his Department has produced any advice to assist passengers on how and when to make such a challenge; what discussions he has had with train operators about publicising the new rights; when the 15 minute threshold for compensation will be introduced; and if he will make a statement.
tabling member constituency	Brighton, Pavilion
tabling member printed	Caroline Lucas
uin	47851
answer	answer is ministerial correction date of answer 17/10/2016 answer text <p>My Department has been working with the Office of Rail and Road (ORR), industry and consumer groups to identify actions to improve passenger awareness of their rights to claim compensation in general, including all options available to them. This work takes place in the context of the ORR’s investigation into the Which? super-complaint, published in March.</p><p> </p><p>I have approved new National Rail Conditions of Travel from 1 October 2016 to ensure that the conditions, which set out the agreement between passengers and train companies, are consistent with consumers’ rights under the Consumer Rights Act.</p><p> </p><p>Transport Focus, the independent transport user watchdog, has produced a guide to passengers’ rights under the Consumer Rights Act.</p><p><a href="http://d3cez36w5wymxj.cloudfront.net/wp-content/uploads/2016/09/30143907/Consumer-Rights-Act-2015-Transport-Focus-briefing-September-2016.pdf" target="_blank">http://d3cez36w5wymxj.cloudfront.net/wp-content/uploads/2016/09/30143907/Consumer-Rights-Act-2015-Transport-Focus-briefing-September-2016.pdf</a></p><p> </p><p>As announced on 13 October 2016, passengers will soon be able to claim compensation if their train is more than 15 minutes late under an improved compensation scheme. The new scheme will be introduced within months on Govia Thameslink Railway services, including Southern. All franchise competitions let by the Department will include requirements to introduce this scheme and the Department will explore opportunities to roll this out for all DfT franchises during this Parliament.</p><p> </p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 17/10/2016 15:53:33 answering member 3926 label Biography information for Paul Maynard
tabling member	3930 label Biography information for Caroline Lucas

584166

registered interest
date	15/09/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, when his Department plans to publish its responses to the consumer group, Which?, super-complaint on rail delays compensation made to the Office of Rail and Road.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	46524
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>The Department is developing its response following the Office of Rail and Road’s formal investigation of this super-complaint. We will publish this response in due course.</p><p> </p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 10/10/2016 12:30:52 answering member 3926 label Biography information for Paul Maynard
tabling member	4510 label Biography information for Helen Hayes

582437

registered interest
date	13/09/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, if he will make an assessment of the effectiveness of those provisions in the Consumer Rights Act 2015 which relate to rail passengers claiming compensation.
tabling member constituency	Colchester
tabling member printed	Will Quince
uin	46113
answer	answer is ministerial correction date of answer 20/09/2016 answer text <p>We want to strengthen the rights of rail passengers to get compensation for poor service. The Consumer Rights Act will allow rail passengers to challenge compensation amounts awarded for delays and cancellations where the train operator is at fault.</p><p> </p><p>Train operators’ existing compensation schemes will continue to provide the main means of redress for passengers after 1 October 2016, when the Act comes into force for all transport providers. We will continue to work with train operators to improve their compensation schemes.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 20/09/2016 10:29:46 answering member 3926 label Biography information for Paul Maynard
tabling member	4423 label Biography information for Will Quince

582589

registered interest
date	13/09/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 20 June 2016 to Question 40383, when he plans to make an announcement on when passengers will have access to compensation when trains are over 15 minutes late; whether the application of the Consumer Rights Act 2015 (CRA) from 1 October 2016 will affect that access; after how many minutes of delay the consumer's right to claim a full refund under the CRA will take effect; and if he will make a statement.
tabling member constituency	Brighton, Pavilion
tabling member printed	Caroline Lucas
uin	46147
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>As set out in the previous answer, we are committed to improving compensation arrangements for passengers and we expect to make an announcement on this shortly.</p><p> </p><p>We want to strengthen the rights of rail passengers to get compensation for poor service. The Consumer Rights Act will allow rail passengers to challenge compensation amounts awarded for delays and cancellations where the train operator is at fault.</p><p> </p><p>Train operators’ existing compensation schemes will continue to provide the main means of redress for passengers after 1 October 2016, when the Act comes into force for all transport providers. We will continue to work with train operators to improve their compensation schemes.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 10/10/2016 10:46:49 answering member 3926 label Biography information for Paul Maynard
tabling member	3930 label Biography information for Caroline Lucas

576232

registered interest
date	05/09/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government why they have given the rail industry an exemption that allows that industry a year longer than the aviation industry to comply with the provisions of the Consumer Rights Act 2015 in respect of compensation for delays or cancellations to services; and whether they plan to extend that exemption to providers of bus and coach services.
tabling member printed	Lord Berkeley
uin	HL1472
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>The Government has decided that the Consumer Rights Act (CRA) should apply in full to all transport services, including mainline passenger rail services, from 1 October 2016.</p><p> </p><p>The 12 month exemption from one of the compensation provisions in the Consumer Rights Act was originally proposed to allow time for train operators to move to a consistent compensation scheme. However, the Government is now of the view that rail customers should not be denied any consumer rights or protections even for a temporary period while the rail industry works to put in place more consistent compensation arrangements between train operators. The Government has therefore withdrawn the draft statutory instrument which was to have been debated by Parliament and which, if approved, would have put this exemption in place.</p> answering member printed Lord Ahmad of Wimbledon question first answered 12/09/2016 14:31:54 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	3526 label Biography information for Lord Berkeley

573863

registered interest
date	02/09/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, when he plans to (a) announce and (b) introduce the new arrangements for rail passenger refunds following delays; and if he will make a statement.
tabling member constituency	Crawley
tabling member printed	Henry Smith
uin	44576
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>Delay Repay is a generous compensation scheme for longer delays, but this Government wants to go further. We are committed to improving compensation arrangements for passengers affected by shorter delays which are not covered by the current Delay Repay scheme. The previous Chancellor announced in his Autumn 2015 Spending Review that passengers will soon have access to compensation when trains are over 15 minutes late. We expect to make an announcement on this shortly.</p><p> </p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 12/09/2016 13:47:54 answering member 3926 label Biography information for Paul Maynard
tabling member	3960 label Biography information for Henry Smith

574179

registered interest
date	02/09/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what progress has been made on introducing automatic compensation for rail users whose trains arrive late.
tabling member constituency	North Swindon
tabling member printed	Justin Tomlinson
uin	44626
answer	answer is ministerial correction date of answer 09/09/2016 answer text <p>The majority of train operators now operate the Delay Repay scheme and we are continuing to roll this out to all train operators through refranchising and / or as opportunities arise.</p><p> </p><p>It is important that claims can be made easily and that passengers are made aware of their rights. This can be supported by automated systems that notify passengers when they are eligible to claim and electronic claims forms.</p><p> </p><p>Some train operators have introduced fully automatic Delay Repay compensation: Virgin Trains West Coast for Advance tickets purchased through the operator’s website or app for registered passengers, and by c2c for all passengers with a registered c2c Smartcard. This is feasible when the passenger has a ticket for a specific train purchased from the operator or a smartcard.</p><p> </p><p>Northern, TransPennine Express and East Anglia are also planning to introduce fully automatic compensation for certain passengers who buy Advance or Season tickets.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 09/09/2016 09:15:15 answering member 3926 label Biography information for Paul Maynard
tabling member	4105 label Biography information for Justin Tomlinson

528678

registered interest
date	24/06/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 13 June 2016 to Question 40383, whether the Government has the power under current delay repay infrastructure to allow people to claim compensation for 15-minute delays before it makes other planned improvements to compensation arrangements; and if he will make a statement.
tabling member constituency	Brighton, Pavilion
tabling member printed	Caroline Lucas
uin	41239
answer	answer is ministerial correction date of answer 04/07/2016 answer text <p>All franchised Train Operating Companies (TOCs) are required under their franchise agreement to have in place a Passenger’s Charter which will include arrangements for compensation for passengers. TOCs can, at their discretion, go beyond the commitments in their Passenger’s Charter including on compensation on an ex gratia basis.</p> answering member constituency Devizes answering member printed Claire Perry question first answered 04/07/2016 15:58:00 answering member 3974 label Biography information for Claire Perry
tabling member	3930 label Biography information for Caroline Lucas

524789

registered interest
date	13/06/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, with reference to the contribution of the Parliamentary Under-Secretary of State for Transport of 11 May 2016, Official Report, HC Deb, column 692, when officials began working on the proposals to implement the 15-minute threshold for rail journey compensation; from what date he expects that customers will be able claim compensation under that threshold; and if he will make a statement.
tabling member constituency	Brighton, Pavilion
tabling member printed	Caroline Lucas
uin	40383
answer	answer is ministerial correction date of answer 20/06/2016 answer text <p>We are committed to improving compensation arrangements for passengers. The Chancellor announced in his Autumn 2015 Spending Review that passengers will soon have access to compensation when trains are over 15 minutes late. We expect to make an announcement on this in the next few months.</p><p> </p><p>We will work with the rail industry to agree the best possible deal for passengers in implementing this improvement and will set out the details of when the new arrangements will be in place shortly.</p> answering member constituency Devizes answering member printed Claire Perry question first answered 20/06/2016 13:51:52 answering member 3974 label Biography information for Claire Perry
tabling member	3930 label Biography information for Caroline Lucas

522702

registered interest
date	03/06/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, in which month he expects the new arrangements for rail passenger refunds following delays to be announced.
tabling member constituency	Hertford and Stortford
tabling member printed	Mr Mark Prisk
uin	38995
answer	answer is ministerial correction date of answer 13/06/2016 answer text <p>We are committed to improving compensation arrangements for passengers. The Chancellor announced in his Autumn 2015 Spending Review that passengers will soon have access to compensation when trains are over 15 minutes late. We expect to make an announcement on this in the coming months.</p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 13/06/2016 16:34:30 answering member 3974 label Biography information for Claire Perry
tabling member	1424 label Biography information for Mr Mark Prisk