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<p>With growing passenger numbers, the Department wants to see more not fewer staff
on the railway. Train operating company employees have increased by 20% from 49,000
to 59,000 between 2010-11 and 2017-18.</p><p>We believe that train operators themselves
are best placed to determine how staff are deployed to best to meet the needs of their
passengers. We regularly engage with a range of stakeholders such as the Rail Delivery
Group who is the custodian of the Passenger Assist reservation scheme to discuss issues
that will make the rail network more accessible.</p>
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