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<p>The Department has concluded that the disruption on this network was caused by
a series of mistakes and complex issues across the rail industry. This is in line
with Professor Stephen Glaister’s interim report. While Govia Thameslink Railway (GTR)
contributed to this failure, the failure cannot be solely attributed to them. The
Department has concluded that a termination of the franchise would cause further and
undue disruption for passengers and is not an appropriate course of action.</p><p>
</p><p>The Government is holding GTR to account for their role in the unacceptable
performance following the introduction of the May timetable. GTR will make no profits
this financial year, and will have a profit cap for the rest of the franchise term.
Furthermore, GTR will be contributing £15m towards tangible improvements for passengers.
This is in addition to the £15m the operator has already contributed towards compensation
for passengers since the May timetable disruption.</p>
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