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<p>The quickest and easiest way to make an application to the Driver and Vehicle Licensing
Agency (DVLA) is by using its extensive suite of online services. There are no delays
in successful online applications and customers should receive their documents within
a few days.</p><p>However, many people still choose or have to make a paper application
and the DVLA receives around 60,000 items of mail every day. To help reduce waiting
times for paper applications, the DVLA has introduced additional online services,
recruited more staff, increased overtime working and has secured extra office space
in Swansea and Birmingham.</p><p>Information on the number of enquiries made to the
DVLA by parliamentary constituency or geographical location is not held. Throughout
the pandemic, the DVLA’s contact centre has flexed its services for customers in line
with the available resources. An additional building has been procured and more staff
continue to be recruited to answer calls and enquiries. The DVLA has also increased
resource on the team that deals with enquiries from honourable members on behalf of
their constituents.</p><p>The DVLA has prioritised the processing of applications
for vocational driving licences (including HGVs) to support the Government’s response
the driver shortage. There are no delays in straightforward applications for vocational
licences, which are being processed within normal turnaround times of five working
days. It may take longer to process applications where medical investigations are
needed.</p><p>Information about the number of complaints specifically about poor service
is not held.</p><p> </p>
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