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967500

	registered interest
	date	04/09/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether they will meet with senior officials from Govia Thameslink to discuss the provision of automatic replacement services to London Kings Cross to ensure passengers can get to London when the Peterborough to Horsham line is blocked.
	tabling member printed	Lord Naseby
	uin	HL9990
	answer	answer is ministerial correction date of answer 18/09/2018 answer text <p>Govia Thameslink Railway (GTR) and Network Rail have agreed service recovery plans in place that are activated depending on the specific incident, its location on the network, destination and time of day.</p><p> </p><p>Recognising the potential impact of delays on passengers these plans will typically balance trying to get the maximum number of passengers to their destination as quickly as possible, recovering the delays whilst also attempting to ensure no further delays and obstructions are introduced across the network. There will be times that these plans need to be adapted to suit the situation and scale of the incident. As such it is important that decisions are taken by operational staff within Network Rail and GTR as they are best placed to understand the potential impact on passengers on a case by case basis.</p> answering member printed Baroness Sugg question first answered 18/09/2018 11:37:06 answering member 4584 label Biography information for Baroness Sugg
	tabling member	1251 label Biography information for Lord Naseby

476481

	registered interest
	date	15/03/2016
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 15 March (HL6698), how they intend to evaluate whether Govia Thameslink Railway has met its franchise commitment to "make improvements to passenger experience both on trains and at stations", and how in particular the effect on passengers of reduced ticket office hours will be evaluated; and whether they will invite interested parliamentarians to a meeting to discuss Govia Thameslink Railway's performance against its franchise commitments.
	tabling member printed	Lord Lucas
	uin	HL7057
	answer	answer is ministerial correction date of answer 22/03/2016 answer text <p>There are a number of contractual obligations within Govia Thameslink Railway’s franchise agreement designed to improve the passenger experience both on trains and at stations and there are processes in place to monitor and review compliance with these obligations. To date, Govia Thameslink Railway have delivered over 60 of these obligations, which have included the extension of Oyster Pay as You Go and Contactless Payments to Gatwick Airport, increased overnight services to Luton Airport Parkway, the introduction of weekend and late evening services on the Moorgate branch, the staffing of an additional 25 stations from the first to last train and the issuing of tablets to customer facing staff to improve passenger information.</p><p> </p><p>A separate ticketless travel monitoring regime is in place which incentivises Govia Thameslink Railway to reduce ticketless travel and maximise the collection of passenger revenue. In relation to the noble Lord’s point about meeting interested parliamentarians to discuss GTR’s performance, I would direct him to contact the my Hon Friend, the Rail Minister’s (Claire Perry MP) office to arrange this as I’m sure she would be happy to meet.</p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 22/03/2016 12:08:27 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	1879 label Biography information for Lord Lucas

457373

	registered interest
	date	03/03/2016
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 3 March (HL6266), what improvements Govia Thameslink Railway have implemented since the commencement of their franchise.
	tabling member printed	Lord Lucas
	uin	HL6699
	answer	answer is ministerial correction date of answer 16/03/2016 answer text <p>Govia Thameslink Railway (GTR) have implemented numerous improvements since the commencement of their franchise. These include, but are not limited to:</p><p> </p><ul><li>Extension of smart ticketing functionality meaning that ‘the Key’ smartcard is now available at an additional 80 stations, taking the total number of stations to 220;</li><li>Oyster PAYG and CPAY has been extended to Gatwick Airport station;</li><li>An increase in overnight services serving Luton Airport Parkway station;</li><li>An increased number of Rail Enforcement Officers, with an additional 19 officers;</li><li>An increase in customer information screens;</li><li>A single source of customer information across website, app and stations;</li><li>Access to radio microphones for all platform staff to improve information provision at stations;</li><li>First to last staffing at an additional 25 Great Northern and Thameslink stations;</li><li>Ordered new trains comprising 150 vehicles for the Great Northern Moorgate route to replace rolling stock from the 1970s;</li><li>Services on the Moorgate branch in the evenings and at weekends;</li><li>iPads for customer facing staff to improve information provision;</li><li>24 hour Twitter team;</li></ul><p> </p><p> </p><p>In addition, the following key improvements are on course to be delivered by Govia Thameslink Railway in the coming months:</p><p> </p><ul><li>Introduction of a new fleet of trains for the Gatwick Express – the first of which went into passenger service on 29 Feb;</li><li>New state of the art Class 700 trains will start to be introduced across the GTR network from the spring;</li><li>WiFi at 104 stations.</li></ul><p> </p><p>More details on the committed obligations and improvements GTR are contracted to deliver can be found in the Franchise Agreement which is available at the government website.</p><p> </p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 16/03/2016 13:05:46 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	1879 label Biography information for Lord Lucas

457372

	registered interest
	date	03/03/2016
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 3 March (HL6266), whether they consider that the changes to the opening hours of ticketing offices proposed by Govia Thameslink Railway can be described as proposals to "improve the passenger experience at stations" in the light of proposals for reduced ticket office hours and the continuation of ticket machines; and whether they consider that the introduction of smaller seats and the removal of tea trolleys will also "improve the passenger service".
	tabling member printed	Lord Lucas
	uin	HL6698
	answer	answer is ministerial correction date of answer 15/03/2016 answer text <p>Govia Thameslink Railway (GTR) were awarded the franchise on the basis that they would make improvements to the passenger experience both on trains and at stations. Further to my written answer on 3 March, GTR are consulting on proposed changes to ticket office opening hours at some stations. As part of these proposals, GTR plan to introduce the role of ’Station Host’ who will be on duty for times in excess of the current ticket office opening hours. The Station Hosts will be there to provide customer assistance including help with ticket purchases and information provision.</p><p> </p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 15/03/2016 11:53:23 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	1879 label Biography information for Lord Lucas

692135

	registered interest
	date	20/02/2017
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the answer by Lord Ahmad of Wimbledon on 31 January (HL Deb, col 1093), what form the operational and contractual performance monitoring of Govia Thameslink Railway takes; how frequently that monitoring takes place; and whether the results will be published.
	tabling member printed	Lord Berkeley
	uin	HL5430
	answer	answer is ministerial correction date of answer 03/03/2017 answer text <p>Ministers and officials are in regular contact with the operator regarding performance on this franchise, as they are with all other franchised operators. Performance data against the franchise contractual benchmarks is reported to the Department for Transport every four weeks.</p><p> </p><p>The Department is currently developing plans to publish this performance data for all franchised operators; the frequency and timing of these reports has yet to be determined.</p> answering member printed Lord Ahmad of Wimbledon question first answered 03/03/2017 11:47:30 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	3526 label Biography information for Lord Berkeley

92771

	registered interest
	date	13/10/2014
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what is the scope and purpose of the deep alliance between the new Thameslink franchise and Network Rail.
	tabling member printed	Lord Berkeley
	uin	HL2007
	answer	answer is ministerial correction date of answer 27/10/2014 answer text <p>The franchisee of the Thameslink, Southern and Great Northern (TSGN) franchise, which is Govia Thameslink Railway Limited (GTR), will work closely with Network Rail to facilitate the Government’s multi-billion pound investment in the rail network in the South East through the Thameslink programme.</p><p> </p><p>There is no ‘deep alliance’ between the two organisations. However, in accordance with the TSGN Franchise Agreement, the franchisee shall use all reasonable endeavours to develop an alliance framework agreement with Network Rail. The purpose of this agreement is to provide for closer working between GTR and Network Rail with the specific, stated goals of creating a joint performance management strategy; improving journey times and capacity; and driving fleet efficiency among others.</p> answering member printed Baroness Kramer question first answered 27/10/2014 12:42:16 answering member 1557 label Biography information for Baroness Kramer
	tabling member	3526 label Biography information for Lord Berkeley

1012144

	registered interest
	date	21/11/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what action they intend to take to ensure that trains running between Horsham and Peterborough stop at their scheduled stops and avoid stations being missed without passengers being given prior notice.
	tabling member printed	Lord Naseby
	uin	HL11671
	answer	answer is ministerial correction date of answer 05/12/2018 answer text <p>Omitting scheduled station stops (‘station skipping’) is used for service recovery, the intention being to restore the service to timetable as quickly as possible following a problem. Services which miss stations en route are counted as cancellations against GTR’s performance benchmarks. The Department monitors GTR’s cancellation levels as part of the contractual performance regime. This incorporates incentives and penalties which are used to hold the operator to account.</p><p> </p><p>We expect the operator to make the correct operational decisions which balances the needs of passengers who are inconvenienced by taking stops out of service against the wider advantages to passengers to get services back on schedule as soon as possible. Operators are expected to communicate this to passengers in good time where possible, and to provide affected passengers with advice on the alternative options to complete their journey.</p> answering member printed Baroness Sugg question first answered 05/12/2018 15:37:12 answering member 4584 label Biography information for Baroness Sugg
	tabling member	1251 label Biography information for Lord Naseby

391525

	registered interest
	date	20/07/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what recent discussions his Department has had with Govia Thameslink Railway on the talks between London-based train operators and Transport for London aimed at sharing pay-as-you-go fares on suburban rail routes.
	tabling member constituency	Enfield North
	tabling member printed	Joan Ryan
	uin	7979
	answer	answer is ministerial correction date of answer 11/09/2015 answer text <p>The Department for Transport is aware that discussions are taking place between train operating companies and Transport for London (TfL) about possible changes to Pay As You Go fares in London, however we await the outcome of these discussions which we are not party to.</p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 11/09/2015 08:54:28 answering member 3974 label Biography information for Claire Perry
	tabling member	166 label Biography information for Joan Ryan

391527

	registered interest
	date	20/07/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what role his Department has in setting fares on trains operated by Govia Thameslink Railway.
	tabling member constituency	Enfield North
	tabling member printed	Joan Ryan
	uin	7978
	answer	answer is ministerial correction date of answer 11/09/2015 answer text <p>The Department for Transport’s role is setting the annual parameters for regulated fare increases. The train operating company (TOC) is obliged to set fares within the limits set by the Secretary of State.</p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 11/09/2015 08:51:24 answering member 3974 label Biography information for Claire Perry
	tabling member	166 label Biography information for Joan Ryan

732004

	registered interest
	date	22/06/2017
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many of the force majeure claims from Govia Thameslink Railway for the current franchise agreement for Thameslink, Southern and Great Northern passenger services have been expedited by his Department; and for what periods those claims apply.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	797
	answer	answer is ministerial correction date of answer 06/07/2017 answer text <p>Since the start of the Govia Thameslink Railway (GTR) franchise, nine Force Majeure Events have occurred. These events occurred during the following periods: January, February, July, September, October and December 2015, January, February 2016 and May 2016 to March 2017.</p><p> </p><p>The claims for seven of these events have been assessed, the remaining events, including that relating to official and unofficial action by train crew on Southern are currently being assessed. The Force Majeure claim for official and unofficial action by train crew on Southern is extremely large and complex. The Department are finalising the assessment of the claim and will be informing GTR in due course.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 06/07/2017 14:54:25 answering member 3926 label Biography information for Paul Maynard
	tabling member	4615 label Biography information for Lloyd Russell-Moyle