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1670616

	registered interest
	date	16/11/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many complaints he has received about the performance of the probate service in each of the last five years.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	2309
	answer	answer is ministerial correction date of answer 24/11/2023 answer text <p>The attached table shows the number of complaints about the performance of the probate service in each of the last five years.</p><p>HMCTS has significantly increased staffing levels in Probate over the past year to help process applications faster. The training and upskilling of those new and existing staff have led to applications taking longer in the short term.</p><p>HMCTS have streamlined internal processes to cut down on administrative delay and reduce processing times. We are continuing to invest in improving digital systems and online filing capabilities so users can track progress more easily.</p><p>HMCTS does not collate the management information on how many errors by the probate service caused delays to the processing of applications.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2311 question first answered 24/11/2023 12:06:42 answering member 4004 label Biography information for Mike Freer attachment 1 file name 2023-11-24 PQ 2309 2311 Table.xlsx title Table 1
	tabling member	4066 label Biography information for Priti Patel

1670617

	registered interest
	date	16/11/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, if he will make an assessment of the adequacy of the time taken by the probate service to process applications; and what the average time is to process an application for the latest period in which data is available.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	2310
	answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher demand the training and upskilling of those new and existing staff has led to applications taking longer in the short term.</p><p>HMCTS are focused on increasing outputs to reduce overall timeliness on all types of applications and the average mean length of time taken for a grant of probate, following receipt of the documents required, is 13 weeks during April to June 2023.</p><p>Average waiting times for probate grants are routinely published on gov.uk via Family Court Statistics Quarterly and currently cover the period up to June 2023.</p><p>The number of FTEs working in the probate service in each of the last five years is as follows:</p><p>March 2019 = 152</p><p>March 2020 = 153</p><p>March 2021 = 250</p><p>March 2022 = 246</p><p>March 2023 = 296</p><p>We aim to answer telephone enquiries to the probate service within an average of 12 minutes. However, 2022 performance had fallen short of this goal but has since improved in 2023 by 60% to 12 minutes 15 seconds.</p><p>To improve telephone response times and the overall experience for applicants, HMCTS have undertaken additional staff training to ensure probate call agents can provide more accurate and helpful information.</p><p>To further enhance the information provided during calls, we are expanding our probate contact centre scripts and FAQs to address common queries in a clear and compassionate way.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2312 2313 question first answered 23/11/2023 15:57:16 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1670619

	registered interest
	date	16/11/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many times errors by the probate service caused delays to the processing of applications in each of the last five years.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	2311
	answer	answer is ministerial correction date of answer 24/11/2023 answer text <p>The attached table shows the number of complaints about the performance of the probate service in each of the last five years.</p><p>HMCTS has significantly increased staffing levels in Probate over the past year to help process applications faster. The training and upskilling of those new and existing staff have led to applications taking longer in the short term.</p><p>HMCTS have streamlined internal processes to cut down on administrative delay and reduce processing times. We are continuing to invest in improving digital systems and online filing capabilities so users can track progress more easily.</p><p>HMCTS does not collate the management information on how many errors by the probate service caused delays to the processing of applications.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2309 question first answered 24/11/2023 12:06:42 answering member 4004 label Biography information for Mike Freer attachment 1 file name 2023-11-24 PQ 2309 2311 Table.xlsx title Table 1
	tabling member	4066 label Biography information for Priti Patel

1670620

	registered interest
	date	16/11/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many full time equivalent staff worked in the probate service in each of the last five years.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	2312
	answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher demand the training and upskilling of those new and existing staff has led to applications taking longer in the short term.</p><p>HMCTS are focused on increasing outputs to reduce overall timeliness on all types of applications and the average mean length of time taken for a grant of probate, following receipt of the documents required, is 13 weeks during April to June 2023.</p><p>Average waiting times for probate grants are routinely published on gov.uk via Family Court Statistics Quarterly and currently cover the period up to June 2023.</p><p>The number of FTEs working in the probate service in each of the last five years is as follows:</p><p>March 2019 = 152</p><p>March 2020 = 153</p><p>March 2021 = 250</p><p>March 2022 = 246</p><p>March 2023 = 296</p><p>We aim to answer telephone enquiries to the probate service within an average of 12 minutes. However, 2022 performance had fallen short of this goal but has since improved in 2023 by 60% to 12 minutes 15 seconds.</p><p>To improve telephone response times and the overall experience for applicants, HMCTS have undertaken additional staff training to ensure probate call agents can provide more accurate and helpful information.</p><p>To further enhance the information provided during calls, we are expanding our probate contact centre scripts and FAQs to address common queries in a clear and compassionate way.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2310 2313 question first answered 23/11/2023 15:57:16 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1670621

	registered interest
	date	16/11/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what service standards guidance the probate service has for answering telephone enquiries; and whether he is taking steps to improve the information provided to applicants who contact the probate service by telephone.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	2313
	answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher demand the training and upskilling of those new and existing staff has led to applications taking longer in the short term.</p><p>HMCTS are focused on increasing outputs to reduce overall timeliness on all types of applications and the average mean length of time taken for a grant of probate, following receipt of the documents required, is 13 weeks during April to June 2023.</p><p>Average waiting times for probate grants are routinely published on gov.uk via Family Court Statistics Quarterly and currently cover the period up to June 2023.</p><p>The number of FTEs working in the probate service in each of the last five years is as follows:</p><p>March 2019 = 152</p><p>March 2020 = 153</p><p>March 2021 = 250</p><p>March 2022 = 246</p><p>March 2023 = 296</p><p>We aim to answer telephone enquiries to the probate service within an average of 12 minutes. However, 2022 performance had fallen short of this goal but has since improved in 2023 by 60% to 12 minutes 15 seconds.</p><p>To improve telephone response times and the overall experience for applicants, HMCTS have undertaken additional staff training to ensure probate call agents can provide more accurate and helpful information.</p><p>To further enhance the information provided during calls, we are expanding our probate contact centre scripts and FAQs to address common queries in a clear and compassionate way.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2310 2312 question first answered 23/11/2023 15:57:16 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1666542

	registered interest
	date	23/10/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probation Service
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, if he will make an assessment of the adequacy of the time taken by the probate service to process applications; and what the average time is to process an application for the latest period in which data is available.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	203822
	answer	answer is ministerial correction date of answer 26/10/2023 answer text <p>It has not proved possible to respond to the right hon. Member in the time available before Prorogation.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 203823 203824 203825 203826 question first answered 26/10/2023 10:48:41 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1666543

	registered interest
	date	23/10/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probation Service: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many complaints he has received about the performance of the probate service in each of the last five years.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	203823
	answer	answer is ministerial correction date of answer 26/10/2023 answer text <p>It has not proved possible to respond to the right hon. Member in the time available before Prorogation.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 203822 203824 203825 203826 question first answered 26/10/2023 10:48:41 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1666544

	registered interest
	date	23/10/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probation Service
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many times errors by the probate service caused delays to the processing of applications in each of the last five years.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	203824
	answer	answer is ministerial correction date of answer 26/10/2023 answer text <p>It has not proved possible to respond to the right hon. Member in the time available before Prorogation.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 203822 203823 203825 203826 question first answered 26/10/2023 10:48:41 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1666545

	registered interest
	date	23/10/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probation Service: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many FTEs worked in the probate service in each of the last five years.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	203825
	answer	answer is ministerial correction date of answer 26/10/2023 answer text <p>It has not proved possible to respond to the right hon. Member in the time available before Prorogation.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 203822 203823 203824 203826 question first answered 26/10/2023 10:48:41 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1666546

	registered interest
	date	23/10/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probation Service: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what service standards the probate service has for answering telephone enquiries; and whether he is taking steps to improve the information provided to applicants who contact the probate service by telephone.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	203826
	answer	answer is ministerial correction date of answer 26/10/2023 answer text <p>It has not proved possible to respond to the right hon. Member in the time available before Prorogation.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 203822 203823 203824 203825 question first answered 26/10/2023 10:48:41 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel