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1150034
star this property registered interest false more like this
star this property date less than 2019-10-16more like thismore than 2019-10-16
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice remove filter
star this property answering dept sort name Justice more like this
unstar this property hansard heading Probate: Computer Software more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, with reference to the Answer of 2 September 2019 to Question 284794 on Probate: Computer Software, what steps he is taking to ensure applicants can give feedback on their satisfaction with the probate application process after a grant has been issued. more like this
unstar this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts more like this
star this property uin 1080 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-10-21more like thismore than 2019-10-21
unstar this property answer text <p>Probate Services provided by Her Majesty’s Courts &amp; Tribunals Service (HMCTS) have been designed and developed incorporating user feedback. The user satisfaction rate measured at the time the customer submits their application (the point at which they finish their interaction with our online process) remains consistent at 92%.</p><p> </p><p>HMCTS welcomes customer views throughout their interaction with its services, including after the application has been made. The agency’s formal complaints and praise procedure is available for this purpose and customers can engage with it at the court, on the phone, or online at GOV.UK. Feedback is used to inform ongoing service improvement. In respect of probate HMCTS received feedback from applicants on their concerns in a number of ways. The agency has recruited more staff to address a peak of workload and is now issuing in excess of 1,000 grants a day, which has led to reductions in waiting times.</p> more like this
star this property answering member constituency Croydon South more like this
star this property answering member printed Chris Philp more like this
star this property question first answered
less than 2019-10-21T15:14:37.273Zmore like thismore than 2019-10-21T15:14:37.273Z
star this property answering member
4503
star this property label Biography information for Chris Philp remove filter
star this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts remove filter