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1670616

registered interest
date	16/11/2023
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate Service: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how many complaints he has received about the performance of the probate service in each of the last five years.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	2309
answer	answer is ministerial correction date of answer 24/11/2023 answer text <p>The attached table shows the number of complaints about the performance of the probate service in each of the last five years.</p><p>HMCTS has significantly increased staffing levels in Probate over the past year to help process applications faster. The training and upskilling of those new and existing staff have led to applications taking longer in the short term.</p><p>HMCTS have streamlined internal processes to cut down on administrative delay and reduce processing times. We are continuing to invest in improving digital systems and online filing capabilities so users can track progress more easily.</p><p>HMCTS does not collate the management information on how many errors by the probate service caused delays to the processing of applications.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2311 question first answered 24/11/2023 12:06:42 answering member 4004 label Biography information for Mike Freer attachment 1 file name 2023-11-24 PQ 2309 2311 Table.xlsx title Table 1
tabling member	4066 label Biography information for Priti Patel

1670617

registered interest
date	16/11/2023
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate Service: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, if he will make an assessment of the adequacy of the time taken by the probate service to process applications; and what the average time is to process an application for the latest period in which data is available.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	2310
answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher demand the training and upskilling of those new and existing staff has led to applications taking longer in the short term.</p><p>HMCTS are focused on increasing outputs to reduce overall timeliness on all types of applications and the average mean length of time taken for a grant of probate, following receipt of the documents required, is 13 weeks during April to June 2023.</p><p>Average waiting times for probate grants are routinely published on gov.uk via Family Court Statistics Quarterly and currently cover the period up to June 2023.</p><p>The number of FTEs working in the probate service in each of the last five years is as follows:</p><p>March 2019 = 152</p><p>March 2020 = 153</p><p>March 2021 = 250</p><p>March 2022 = 246</p><p>March 2023 = 296</p><p>We aim to answer telephone enquiries to the probate service within an average of 12 minutes. However, 2022 performance had fallen short of this goal but has since improved in 2023 by 60% to 12 minutes 15 seconds.</p><p>To improve telephone response times and the overall experience for applicants, HMCTS have undertaken additional staff training to ensure probate call agents can provide more accurate and helpful information.</p><p>To further enhance the information provided during calls, we are expanding our probate contact centre scripts and FAQs to address common queries in a clear and compassionate way.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2312 2313 question first answered 23/11/2023 15:57:16 answering member 4004 label Biography information for Mike Freer
tabling member	4066 label Biography information for Priti Patel

1670619

registered interest
date	16/11/2023
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate Service: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how many times errors by the probate service caused delays to the processing of applications in each of the last five years.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	2311
answer	answer is ministerial correction date of answer 24/11/2023 answer text <p>The attached table shows the number of complaints about the performance of the probate service in each of the last five years.</p><p>HMCTS has significantly increased staffing levels in Probate over the past year to help process applications faster. The training and upskilling of those new and existing staff have led to applications taking longer in the short term.</p><p>HMCTS have streamlined internal processes to cut down on administrative delay and reduce processing times. We are continuing to invest in improving digital systems and online filing capabilities so users can track progress more easily.</p><p>HMCTS does not collate the management information on how many errors by the probate service caused delays to the processing of applications.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2309 question first answered 24/11/2023 12:06:42 answering member 4004 label Biography information for Mike Freer attachment 1 file name 2023-11-24 PQ 2309 2311 Table.xlsx title Table 1
tabling member	4066 label Biography information for Priti Patel

1670620

registered interest
date	16/11/2023
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate Service: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how many full time equivalent staff worked in the probate service in each of the last five years.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	2312
answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher demand the training and upskilling of those new and existing staff has led to applications taking longer in the short term.</p><p>HMCTS are focused on increasing outputs to reduce overall timeliness on all types of applications and the average mean length of time taken for a grant of probate, following receipt of the documents required, is 13 weeks during April to June 2023.</p><p>Average waiting times for probate grants are routinely published on gov.uk via Family Court Statistics Quarterly and currently cover the period up to June 2023.</p><p>The number of FTEs working in the probate service in each of the last five years is as follows:</p><p>March 2019 = 152</p><p>March 2020 = 153</p><p>March 2021 = 250</p><p>March 2022 = 246</p><p>March 2023 = 296</p><p>We aim to answer telephone enquiries to the probate service within an average of 12 minutes. However, 2022 performance had fallen short of this goal but has since improved in 2023 by 60% to 12 minutes 15 seconds.</p><p>To improve telephone response times and the overall experience for applicants, HMCTS have undertaken additional staff training to ensure probate call agents can provide more accurate and helpful information.</p><p>To further enhance the information provided during calls, we are expanding our probate contact centre scripts and FAQs to address common queries in a clear and compassionate way.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2310 2313 question first answered 23/11/2023 15:57:16 answering member 4004 label Biography information for Mike Freer
tabling member	4066 label Biography information for Priti Patel

1670621

registered interest
date	16/11/2023
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate Service: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what service standards guidance the probate service has for answering telephone enquiries; and whether he is taking steps to improve the information provided to applicants who contact the probate service by telephone.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	2313
answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher demand the training and upskilling of those new and existing staff has led to applications taking longer in the short term.</p><p>HMCTS are focused on increasing outputs to reduce overall timeliness on all types of applications and the average mean length of time taken for a grant of probate, following receipt of the documents required, is 13 weeks during April to June 2023.</p><p>Average waiting times for probate grants are routinely published on gov.uk via Family Court Statistics Quarterly and currently cover the period up to June 2023.</p><p>The number of FTEs working in the probate service in each of the last five years is as follows:</p><p>March 2019 = 152</p><p>March 2020 = 153</p><p>March 2021 = 250</p><p>March 2022 = 246</p><p>March 2023 = 296</p><p>We aim to answer telephone enquiries to the probate service within an average of 12 minutes. However, 2022 performance had fallen short of this goal but has since improved in 2023 by 60% to 12 minutes 15 seconds.</p><p>To improve telephone response times and the overall experience for applicants, HMCTS have undertaken additional staff training to ensure probate call agents can provide more accurate and helpful information.</p><p>To further enhance the information provided during calls, we are expanding our probate contact centre scripts and FAQs to address common queries in a clear and compassionate way.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2310 2312 question first answered 23/11/2023 15:57:16 answering member 4004 label Biography information for Mike Freer
tabling member	4066 label Biography information for Priti Patel

1665905

registered interest
date	18/10/2023
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Reoffenders: Monitoring
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, with reference his oral statement of 16 October 2023 on Prison Capacity, Official Report, columns 59-60, what steps his Department plans to take monitor the reoffending rates of offenders who (a) are released early from custodial sentences and (b) receive non-custodial sentences.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	203284
answer	answer is ministerial correction date of answer 26/10/2023 answer text <p>This Government is driving down reoffending by investing in a wide range of rehabilitative interventions to help prison leavers secure accommodation, employment, and substance misuse treatment on release. The overall proven reoffending rate for England and Wales was 24.4% in 2020/21, down from 31.6% in 2010/11.</p><p> </p><p>The Ministry of Justice will continue to publish quarterly proven reoffending rates, including breakdowns by non-custodial sentences. For those moved onto licence conditions before their automatic release point, robust licence conditions will apply in every case, with offenders supervised by probation officers. Breach of these licence conditions can result in recall.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 26/10/2023 11:12:47 answering member 3969 label Biography information for Damian Hinds
tabling member	4066 label Biography information for Priti Patel