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<p>Privately managed prisons (PMPs) are required to comply with Prison Service Instruction
2/2012 (Prisoner Complaints). This policy requires each establishment to have in place
an accessible complaints system that is an effective outlet for dealing with complaints
and concerns fairly and humanely. PMPs are also required to comply with PSI 15/2015
(Adult Social Care) in relation to complaints about healthcare provision.</p><p> </p><p>The
complaints process in each of the PMPs is advertised and widely used by prisoners.
If a prisoner remains unsatisfied with the response within the prison to concerns
raised through local procedures, they can also raise a complaint with the Prison and
Probation Ombudsman.</p><p> </p><p>The complaints process is closely monitored by
HMPPS Controllers to ensure compliance.</p>
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