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star this property registered interest false more like this
star this property date less than 2017-07-12more like thismore than 2017-07-12
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice remove filter
star this property answering dept sort name Justice more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text Her Majesty's Government whether they will ensure that procedures for complaints are made known in full to all prisoners held in Private Managed Prisons. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL785 remove filter
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-07-26more like thismore than 2017-07-26
unstar this property answer text <p>Privately managed prisons (PMPs) are required to comply with Prison Service Instruction 2/2012 (Prisoner Complaints). This policy requires each establishment to have in place an accessible complaints system that is an effective outlet for dealing with complaints and concerns fairly and humanely. PMPs are also required to comply with PSI 15/2015 (Adult Social Care) in relation to complaints about healthcare provision.</p><p> </p><p>The complaints process in each of the PMPs is advertised and widely used by prisoners. If a prisoner remains unsatisfied with the response within the prison to concerns raised through local procedures, they can also raise a complaint with the Prison and Probation Ombudsman.</p><p> </p><p>The complaints process is closely monitored by HMPPS Controllers to ensure compliance.</p> more like this
star this property answering member printed Lord Keen of Elie more like this
star this property question first answered
less than 2017-07-26T13:45:18.49Zmore like thismore than 2017-07-26T13:45:18.49Z
unstar this property answering member
4538
star this property label Biography information for Lord Keen of Elie more like this
star this property tabling member
2018
unstar this property label Biography information for Lord Hylton more like this