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<p>For all visa application queries the public should call the Home Office customer
helpline. The Home Office service standard is to answer 80% of calls within 30seconds.</p><p>Last
week we answered 77% within 30 seconds with an average wait time of 1 minutes 9 seconds.</p><p>We
continue to work with our service provider to regularly review their performance to
ensure service standards are maintained. We are working with our service provider
to increase the number of staff operating the customer helpline. It is envisaged this
will enable the service standard to be met in the coming weeks.</p>
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