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<p>We are aware that increased demand has had an impact on short term appointment
availability which means customers might not always be able to book an appointment
at their earliest convenience.</p><p>We are working with Sopra Steria Limited (SSL)
as a matter of priority on a number of actions to increase the capacity at service
points and we expect availability to increase shortly. These measures include; six
additional service points in Sheffield, Leeds, Manchester, Edinburgh, Cardiff and
Exeter in May and June. SSL are also increasing appointments offered to customers
across a number of existing sites and have reduced the cost of out of hours appointments
to £50 in the Croydon service point. Charges in other core sites currently range from
£75 to £100, but we will continue to monitor prices and customer demand.</p>
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