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1134037

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, for what reason his Department decided to charge visa applicants £5.48 for email inquiries.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268417
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The £5.48 email charge is levied to fund the UKVI contact centre commercial contract as the UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs of it. This email charge includes the initial e-mail enquiry plus any follow-up e-mails to and from the contact centre relating to the same enquiry.</p><p>The international charge (£5.48 per email enquiry) was introduced on 1st June 2017 as part of the UKVI Contact Centre operations contract awarded to SITEL UK Ltd</p><p>Those who use the services are predominantly from outside the UK. Our web site <a href="http://www.gov.uk" target="_blank">www.gov.uk</a> is the main source of information and advice and is free of charge.</p><p>Further details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:52:38 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134038

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying a £5.48 charge on email visa enquiries in 2018.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268418
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:53:36 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134039

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying an additional £1.37 per minute on top of the standard network charge on telephone visa enquiries in 2018.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268419
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and Interna-tional) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:54:34 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134040

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many visa or settlement applicants paid for the priority service in 2018; and how many of those applicants received a response within one working day.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268420
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Home Office published information on in-country applications performance is available at <a href="https://www.gov.uk/government/publications/in-country-migration-data-may-2019" target="_blank">https://www.gov.uk/government/publications/in-country-migration-data-may-2019</a></p><p>The Home Office does not publish information on the out of country Priority and Super Priority visa service. Published information on the international visa operation is available at <a href="https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019" target="_blank">https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:32:10 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1134043

registered interest
date	24/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will provide in cash terms the value of the charge levied upon visa and settlement applicants for having documents (a) scanned and (b) photocopied by his Department.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	268423
answer	answer is ministerial correction date of answer 08/07/2019 answer text <p>There is no charge by the Home Office levied upon visa and settlement applicants for having documents (a) scanned and (b) photocopied</p><p><br>The vast majority of UKVI customers applying online have the option of uploading their supporting evidence themselves, for free. If customers choose not to use this self-upload function, then they have the option to have their documents scanned by the commercial partner at the visa application centre or service point when they attend their appointment. In most locations an additional charge is applicable for this service.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 08/07/2019 14:21:03 answering member 4048 label Biography information for Caroline Nokes
tabling member	1397 label Biography information for Hywel Williams

1133855

registered interest
date	21/06/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 17 June 2019 to Question 263147 on Visas: Applications, what the new costs of out of hours appointments will be.
tabling member constituency	Sheffield Central
tabling member printed	Paul Blomfield
uin	267739
answer	answer is ministerial correction date of answer 26/06/2019 answer text <p>We are aware that increased demand has had an impact on short term appointment availability which means customers might not always be able to book an appointment at their earliest convenience.</p><p>We are working with Sopra Steria Limited (SSL) as a matter of priority on a number of actions to increase the capacity at service points and we expect availability to increase shortly. These measures include; six additional service points in Sheffield, Leeds, Manchester, Edinburgh, Cardiff and Exeter in May and June. SSL are also increasing appointments offered to customers across a number of existing sites and have reduced the cost of out of hours appointments to £50 in the Croydon service point. Charges in other core sites currently range from £75 to £100, but we will continue to monitor prices and customer demand.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 26/06/2019 14:46:35 answering member 4048 label Biography information for Caroline Nokes
tabling member	4058 label Biography information for Paul Blomfield