| answer text |
<p>Whilst the Home Office does not keep overall data relating to delays in the issuing
of Biometric Residence Permits (BRPs), it does closely monitor the service level agreements
(SLAs) with partners relating to the successful production and delivery of BRPs. The
Home Office is also able, on a case by case basis, to check whether and how quickly
a BRP was produced and delivered.</p><p>Where the Home Office is made aware of a problem
with BRP production, collection or delivery, the department aims to respond within
5 working days. Production problems are also closely monitored within the department
and resolved urgently in order that an applicant receives their BRP within 10 working
days of their decision being made.</p><p>In relation to BRP production the DVLA, who
produce the BRPs, have an SLA to personalise 90% of BRPs within one working day of
receipt and the remaining 10% within two working days of receipt.</p><p>The delivery
partner, DX, is required to collect BRPs from the DVLA daily, excluding weekends and
bank holidays, and then attempt first delivery within 48 hours of receipt (working
days only) in 99% of cases.</p><p>DVLA and DX both met these SLAs for 2018/19 and
continue to do so.</p>
|
|
