 |
answer text |
<p /> <p>This year, Border Force increased the number of e-passport gates at Stansted
from 5 to 15 which allows for a more efficient flow of passengers through the primary
arrivals control. Alongside this, Border Force is working closely with Stansted Airport
to reduce queues and improve the passenger experience. It has increased the number
of Border Force officers at the port, including seasonal workforce to deal with the
large volumes of passengers through the summer; introduced a new resourcing tool using
live arrivals data and transit times to schedule the right number of officers at passport
control for each flight; improved signage; and introduced a new style queuing system
which feeds to multiple desks and allows for a continuous movement of passengers.
<br><br>According to Border Force data, the performance at Stansted has been consistently
above service level agreements throughout the summer, and has shown significant further
improvement since the introduction of the new eGates on 15 August in time for the
August Bank Holiday weekend (the busiest weekend of the year). The targets are to
clear 95% of passengers within 25 minutes for EU/EEA nationals, and 45 minutes for
non EU/EEA nationals.</p><p />
|
|
