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1698273

	registered interest
	date	25/03/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	UK Border Force: Complaints
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government how many complaints to Border Force are not answered within the service standard of 20 days.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL3577
	answer	answer is ministerial correction date of answer 10/04/2024 answer text <p>The latest transparency data showing performance against service standards in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force is available at the following: <a href="https://www.gov.uk/government/publications/customer-service-operations-data-q3-2023" target="_blank">Customer service operations data: Q3 2023 - GOV.UK (www.gov.uk)</a>.</p> answering member printed Lord Sharpe of Epsom question first answered 10/04/2024 15:37:30 answering member 4888 label Biography information for Lord Sharpe of Epsom attachment 1 file name PQ Customer Service Standards attachment HL3577 (2).xlsx title Customer service operations data: Q3 2023
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

1698275

	registered interest
	date	25/03/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	UK Border Force: Complaints
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what procedures Border Force has in place to learn lessons from incidents of unnecessary detention or of the loss of paper-work such that a complaint takes 11 months to process.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL3579
	answer	answer is ministerial correction date of answer 10/04/2024 answer text <p>A Transformation Programme of work is currently underway to reduce the time taken to process incoming complaints within service level agreement. Part of the programme includes identifying and sharing lessons learned to improve the overall service at the border and monitor detention related complaints.</p> answering member printed Lord Sharpe of Epsom question first answered 10/04/2024 15:38:32 answering member 4888 label Biography information for Lord Sharpe of Epsom
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

1697481

	registered interest
	date	20/03/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	UK Border Force: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many grievances have been raised by Heathrow Border Force staff in response to the Heathrow Change Programme; how many of these have been rejected; and what proportion of grievances were raised by (a) women and (b) disabled people.
	tabling member constituency	Oxford East
	tabling member printed	Anneliese Dodds
	uin	19705
	answer	answer is ministerial correction date of answer 28/03/2024 answer text <p>The Home Office would not disclose information which is considered likely to cause prejudice to the effectiveness of public affairs.</p> answering member constituency Corby answering member printed Tom Pursglove question first answered 28/03/2024 15:26:18 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4657 label Biography information for Anneliese Dodds