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<p>Patients have the right, set out in the NHS Constitution, to make a complaint about
any aspect of National Health Service care, treatment or services and to have that
complaint properly investigated, dealt with efficiently and to know the outcome of
any complaint investigation.</p><p> </p><p>The NHS complaints procedure, including
the process for investigating and responding to a complaint is set out in secondary
legislation, primarily the Local Authority Social Services and National Health Service
Complaints (England) Regulations 2009.</p><p> </p><p>Anyone wishing to make a complaint
can do so either to the service provider or to the commissioner. If they are not happy
with the outcome of their complaint, they have the right to ask the Parliamentary
and Health Service Ombudsman to investigate.</p><p> </p><p> </p><p> </p><p> </p>
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