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<p>As a condition of their Gambling Commission licences, all operators must offer
self-exclusion procedures for customers, with multi-operator self-exclusion schemes
in place for both online gambling (where all operators must be integrated with the
GAMSTOP scheme) and land-based sectors.</p><p>As part of the self-exclusion process,
licensees must take all reasonable steps to prevent marketing materials being sent
to any self-excluded individual, including removing their details from any marketing
database within two days of receiving notice of self-exclusion. If a customer has
registered with GAMSTOP, all operators are expected to remove them from marketing
lists. Operators who fail to comply with self-exclusion requirements are subject to
enforcement action from the Gambling Commission.</p>
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