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<p>The cancellation of services without consumer consent is prohibited and is a matter
for Ofcom. Ofcom requires companies to get customer permission and consent to cancel
and specifies the type of information that needs to be made available to the customer
before this can take place. Ofcom also places a requirement on companies to keep records
of the customer’s consent to cancel their service for 12 months.</p><p> </p><p>In
addition to these strict requirements, Ofcom has imposed several important safeguards
within the current cancellation process to minimise the opportunity for error to occur,
including a requirement that the company must write to the customer letting them know
of the imminent cancellation of their phone line before the cancellation can happen.
The customer then has a 10-day period in which to stop the cancellation going ahead
if they change their mind, or if there has been a mistake.</p>
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