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1200328

	registered interest
	date	03/06/2020
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	2
	legislature	25277 pref label House of Lords
	question text	Her Majesty's Government when they last reviewed the regulation of cold calling, taking into account (1) the Consumer Rights Act 2015, (2) the powers of the Office of Information Commissioner, (3) the role of the Financial Conduct Authority, and (4) any other legislation.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL5192
	answer	answer is ministerial correction date of answer 15/06/2020 answer text <p>Government recognises that, for many, nuisance calls are at best a source of irritation, but for the most vulnerable they can be particularly stressful and damaging. We have been clear that there is no place for nuisance calls in our society and have taken a number of proactive actions in an attempt to resolve the problem.</p><p><strong> </strong></p><p>The Privacy and Electronic Communications Regulations (PECR) governs unsolicited live or automated direct marketing calls, unsolicited direct marketing emails and SMS text messages. The Information Commissioner is the UK's independent regulator for data protection. DCMS is the sponsoring government department of the Information Commissioner’s Office (ICO). As part of fulfilling its sponsorship role, DCMS continues to work with the ICO to ensure the UK implements its high standards of data protection effectively.</p><p><strong> </strong></p><p>The introduction of the GDPR provided strict guidelines which strengthened the definition of consent for direct marketing. Further to this, we reviewed PECR in January 2019 where we introduced a ban on cold calling relating to pensions. The ban prohibited the selling of pension services by pension providers unless the consumer has explicitly agreed to be contacted.</p><p><strong> </strong></p><p>In addition, the Consumer Protection (Amendment) Regulations 2014 created a private right of redress for consumers who have entered into a contract as a result of misleading actions or aggressive practices as defined in the Regulations. Under these provisions, the consumer has the right to take civil action in the courts to have the contract unwind (so they are put back in the position they were in before the contract was made) and to receive a refund and to seek compensation for damages for any additional losses or harm suffered as a result of the trader’s actions”.</p><p> </p> answering member printed Baroness Barran question first answered 15/06/2020 12:59:46 answering member 4703 label Biography information for Baroness Barran
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

1181303

	registered interest
	date	27/02/2020
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to prevent nuisance telephone callers making unwanted calls after a telephone number is registered with the Telephone Preference Service.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	21879
	answer	answer is ministerial correction date of answer 03/03/2020 answer text <p>The Privacy and Electronic Communications Regulations (PECR) impose strict obligations on organisations that make direct marketing calls to individuals in the UK. Organisations must not call a number that has been registered on the Telephone Preference Service (TPS) list. For calls relating to pensions and personal injury claims, calls must not be made at all unless the consumer has provided his or her consent.</p><p><strong> </strong></p><p>The Information Commissioner is responsible for enforcing PECR and publishes details of the actions it has taken for breaches of the legislation on its website:</p><p><a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a></p><p><strong> </strong></p><p>We are committed to reducing the level of nuisance calls and continue to work with industry and regulators to identify further steps to tackle the problem. For example, we have been working with National Trading Standards to supply call blocking devices to some of the most vulnerable in society.</p><p> </p> answering member constituency Maldon answering member printed Mr John Whittingdale question first answered 03/03/2020 12:28:45 answering member 39 label Biography information for Sir John Whittingdale
	tabling member	298 label Biography information for Steve McCabe

1145627

	registered interest
	date	24/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessment she has made of trends in the level of nuisance calls to UK numbers.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	290311
	answer	answer is ministerial correction date of answer 01/10/2019 answer text <p>The level of nuisance calls made to UK numbers is monitored by independent bodies. The Information Commissioner's Office (ICO) takes the lead in tackling unsolicited live direct marketing calls and automated marketing message calls through its responsibility for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p>The Office of Communications (Ofcom) is the regulator for telecommunications services in the UK and, in respect of nuisance calls, its focus is primarily on abandoned and silent calls. Ofcom will be releasing its most recent statistics following its nuisance calls consumer survey later this month. Information on this is available on its website at <a href="https://www.ofcom.org.uk/home" target="_blank">ofcom.org.uk</a></p><p>The Government has been clear that there is no place for nuisance calls in our society and we continue to work with regulators and industry on practical solutions to this problem. The Government has taken a range of recent actions to reduce the number of nuisance calls. The Government has banned cold calls from personal injury firms and pensions providers unless the consumer has explicitly agreed to be contacted. The Government has also introduced director liability for nuisance calls, meaning that the ICO can impose a fine of up to £500,00 on a company, its directors, or both where it establishes a breach has occurred (previously, only the company could be fined). This measure has enhanced the ICO’s regulatory effectiveness by raising the issue of unsolicited marketing at board level. The Government is also funding National Trading Standards to install call blocking devices in the homes of vulnerable people.</p><p>The ICO has a dedicated team to investigate organisations making nuisance calls and take action when evidence supports enforcement action. The ICO has a joint action plan with Ofcom for tackling nuisance calls. The ICO also works closely with the Ministry of Justice’s Claims Management Regulation Unit and the National Crime Agency to share intelligence and deter and penalize organisations and individuals responsible for the harm caused by nuisance calls. The ICO works with the Insolvency Service to ensure as much of the monetary penalties issued to those that are in breach of the rules is recovered.</p><p>The ICO has arrangements with other countries to share information and intelligence about organisations potentially contravening UK law, including the PECR. It makes referrals to those countries where it identifies organisations making unlawful calls to UK subscribers, and has a number of such investigations ongoing at the present time. The ICO will continue to work with its counterparts including in countries where large numbers of nuisance calls are being made to the UK, in order to identify the offenders and solutions to the problem.</p><p> </p> answering member constituency Boston and Skegness answering member printed Matt Warman grouped question UIN 290312 290313 290314 question first answered 01/10/2019 13:12:04 answering member 4361 label Biography information for Matt Warman
	tabling member	1583 label Biography information for Ms Lyn Brown

1145628

	registered interest
	date	24/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps her Department is taking to reduce the level of nuisance calls.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	290312
	answer	answer is ministerial correction date of answer 01/10/2019 answer text <p>The level of nuisance calls made to UK numbers is monitored by independent bodies. The Information Commissioner's Office (ICO) takes the lead in tackling unsolicited live direct marketing calls and automated marketing message calls through its responsibility for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p>The Office of Communications (Ofcom) is the regulator for telecommunications services in the UK and, in respect of nuisance calls, its focus is primarily on abandoned and silent calls. Ofcom will be releasing its most recent statistics following its nuisance calls consumer survey later this month. Information on this is available on its website at <a href="https://www.ofcom.org.uk/home" target="_blank">ofcom.org.uk</a></p><p>The Government has been clear that there is no place for nuisance calls in our society and we continue to work with regulators and industry on practical solutions to this problem. The Government has taken a range of recent actions to reduce the number of nuisance calls. The Government has banned cold calls from personal injury firms and pensions providers unless the consumer has explicitly agreed to be contacted. The Government has also introduced director liability for nuisance calls, meaning that the ICO can impose a fine of up to £500,00 on a company, its directors, or both where it establishes a breach has occurred (previously, only the company could be fined). This measure has enhanced the ICO’s regulatory effectiveness by raising the issue of unsolicited marketing at board level. The Government is also funding National Trading Standards to install call blocking devices in the homes of vulnerable people.</p><p>The ICO has a dedicated team to investigate organisations making nuisance calls and take action when evidence supports enforcement action. The ICO has a joint action plan with Ofcom for tackling nuisance calls. The ICO also works closely with the Ministry of Justice’s Claims Management Regulation Unit and the National Crime Agency to share intelligence and deter and penalize organisations and individuals responsible for the harm caused by nuisance calls. The ICO works with the Insolvency Service to ensure as much of the monetary penalties issued to those that are in breach of the rules is recovered.</p><p>The ICO has arrangements with other countries to share information and intelligence about organisations potentially contravening UK law, including the PECR. It makes referrals to those countries where it identifies organisations making unlawful calls to UK subscribers, and has a number of such investigations ongoing at the present time. The ICO will continue to work with its counterparts including in countries where large numbers of nuisance calls are being made to the UK, in order to identify the offenders and solutions to the problem.</p><p> </p> answering member constituency Boston and Skegness answering member printed Matt Warman grouped question UIN 290311 290313 290314 question first answered 01/10/2019 13:12:04 answering member 4361 label Biography information for Matt Warman
	tabling member	1583 label Biography information for Ms Lyn Brown

1145629

	registered interest
	date	24/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what proactive investigative capacity exists to support enforcement of laws against nuisance calling and associated business practices.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	290313
	answer	answer is ministerial correction date of answer 01/10/2019 answer text <p>The level of nuisance calls made to UK numbers is monitored by independent bodies. The Information Commissioner's Office (ICO) takes the lead in tackling unsolicited live direct marketing calls and automated marketing message calls through its responsibility for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p>The Office of Communications (Ofcom) is the regulator for telecommunications services in the UK and, in respect of nuisance calls, its focus is primarily on abandoned and silent calls. Ofcom will be releasing its most recent statistics following its nuisance calls consumer survey later this month. Information on this is available on its website at <a href="https://www.ofcom.org.uk/home" target="_blank">ofcom.org.uk</a></p><p>The Government has been clear that there is no place for nuisance calls in our society and we continue to work with regulators and industry on practical solutions to this problem. The Government has taken a range of recent actions to reduce the number of nuisance calls. The Government has banned cold calls from personal injury firms and pensions providers unless the consumer has explicitly agreed to be contacted. The Government has also introduced director liability for nuisance calls, meaning that the ICO can impose a fine of up to £500,00 on a company, its directors, or both where it establishes a breach has occurred (previously, only the company could be fined). This measure has enhanced the ICO’s regulatory effectiveness by raising the issue of unsolicited marketing at board level. The Government is also funding National Trading Standards to install call blocking devices in the homes of vulnerable people.</p><p>The ICO has a dedicated team to investigate organisations making nuisance calls and take action when evidence supports enforcement action. The ICO has a joint action plan with Ofcom for tackling nuisance calls. The ICO also works closely with the Ministry of Justice’s Claims Management Regulation Unit and the National Crime Agency to share intelligence and deter and penalize organisations and individuals responsible for the harm caused by nuisance calls. The ICO works with the Insolvency Service to ensure as much of the monetary penalties issued to those that are in breach of the rules is recovered.</p><p>The ICO has arrangements with other countries to share information and intelligence about organisations potentially contravening UK law, including the PECR. It makes referrals to those countries where it identifies organisations making unlawful calls to UK subscribers, and has a number of such investigations ongoing at the present time. The ICO will continue to work with its counterparts including in countries where large numbers of nuisance calls are being made to the UK, in order to identify the offenders and solutions to the problem.</p><p> </p> answering member constituency Boston and Skegness answering member printed Matt Warman grouped question UIN 290311 290312 290314 question first answered 01/10/2019 13:12:04 answering member 4361 label Biography information for Matt Warman
	tabling member	1583 label Biography information for Ms Lyn Brown

1145631

	registered interest
	date	24/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, if her Department will take steps to (a) identify countries that are hotspots of illegal nuisance calling to the UK and associated business activity and (b) improve collaboration with regulators and other investigative and enforcement authorities in those countries.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	290314
	answer	answer is ministerial correction date of answer 01/10/2019 answer text <p>The level of nuisance calls made to UK numbers is monitored by independent bodies. The Information Commissioner's Office (ICO) takes the lead in tackling unsolicited live direct marketing calls and automated marketing message calls through its responsibility for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p>The Office of Communications (Ofcom) is the regulator for telecommunications services in the UK and, in respect of nuisance calls, its focus is primarily on abandoned and silent calls. Ofcom will be releasing its most recent statistics following its nuisance calls consumer survey later this month. Information on this is available on its website at <a href="https://www.ofcom.org.uk/home" target="_blank">ofcom.org.uk</a></p><p>The Government has been clear that there is no place for nuisance calls in our society and we continue to work with regulators and industry on practical solutions to this problem. The Government has taken a range of recent actions to reduce the number of nuisance calls. The Government has banned cold calls from personal injury firms and pensions providers unless the consumer has explicitly agreed to be contacted. The Government has also introduced director liability for nuisance calls, meaning that the ICO can impose a fine of up to £500,00 on a company, its directors, or both where it establishes a breach has occurred (previously, only the company could be fined). This measure has enhanced the ICO’s regulatory effectiveness by raising the issue of unsolicited marketing at board level. The Government is also funding National Trading Standards to install call blocking devices in the homes of vulnerable people.</p><p>The ICO has a dedicated team to investigate organisations making nuisance calls and take action when evidence supports enforcement action. The ICO has a joint action plan with Ofcom for tackling nuisance calls. The ICO also works closely with the Ministry of Justice’s Claims Management Regulation Unit and the National Crime Agency to share intelligence and deter and penalize organisations and individuals responsible for the harm caused by nuisance calls. The ICO works with the Insolvency Service to ensure as much of the monetary penalties issued to those that are in breach of the rules is recovered.</p><p>The ICO has arrangements with other countries to share information and intelligence about organisations potentially contravening UK law, including the PECR. It makes referrals to those countries where it identifies organisations making unlawful calls to UK subscribers, and has a number of such investigations ongoing at the present time. The ICO will continue to work with its counterparts including in countries where large numbers of nuisance calls are being made to the UK, in order to identify the offenders and solutions to the problem.</p><p> </p> answering member constituency Boston and Skegness answering member printed Matt Warman grouped question UIN 290311 290312 290313 question first answered 01/10/2019 13:12:05 answering member 4361 label Biography information for Matt Warman
	tabling member	1583 label Biography information for Ms Lyn Brown

1143812

	registered interest
	date	02/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessment she has made of trends in the level of nuisance calls to UK numbers.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	285240
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>It has not proved possible to respond to the hon. Member in the time available before Prorogation.</p> answering member constituency Selby and Ainsty answering member printed Nigel Adams question first answered 09/09/2019 15:39:27 answering member 4057 label Biography information for Nigel Adams
	tabling member	1583 label Biography information for Ms Lyn Brown

1143813

	registered interest
	date	02/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps her Department is taking to reduce the level of nuisance calls.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	285241
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>It has not proved possible to respond to the hon. Member in the time available before Prorogation.</p> answering member constituency Selby and Ainsty answering member printed Nigel Adams question first answered 09/09/2019 15:39:01 answering member 4057 label Biography information for Nigel Adams
	tabling member	1583 label Biography information for Ms Lyn Brown

1143814

	registered interest
	date	02/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what proactive investigative capacity exists to support enforcement of laws against nuisance calling and associated business practices.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	285242
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>It has not proved possible to respond to the hon. Member in the time available before Prorogation.</p> answering member constituency Selby and Ainsty answering member printed Nigel Adams question first answered 09/09/2019 15:37:55 answering member 4057 label Biography information for Nigel Adams
	tabling member	1583 label Biography information for Ms Lyn Brown

1143815

	registered interest
	date	02/09/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Digital, Culture, Media and Sport, if her Department will take steps to (a) identify countries that are hotspots of illegal nuisance calling to the UK and associated business activity and (b) improve collaboration with regulators and other investigative and enforcement authorities in those countries.
	tabling member constituency	West Ham
	tabling member printed	Lyn Brown
	uin	285243
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>It has not proved possible to respond to the hon. Member in the time available before Prorogation.</p> answering member constituency Selby and Ainsty answering member printed Nigel Adams question first answered 09/09/2019 15:37:03 answering member 4057 label Biography information for Nigel Adams
	tabling member	1583 label Biography information for Ms Lyn Brown