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1506868
star this property registered interest false more like this
star this property date less than 2022-09-20more like thismore than 2022-09-20
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessment she has made of the effectiveness of (a) the Telephone Preference Service and (b) the powers of the Information Commissioner's Office to make directors liable for the fines imposed on their companies, in the context of helping to tackle nuisance calls. more like this
star this property tabling member constituency Bosworth more like this
star this property tabling member printed
Dr Luke Evans more like this
unstar this property uin 52012 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2022-09-27more like thismore than 2022-09-27
star this property answer text <p>The Telephone Preference Service (TPS) continues to provide an important free service for people and businesses who wish to opt out of receiving unsolicited live sales and marketing calls. Anyone who wishes to add their landline or mobile number to the TPS database can do so by visiting tpsonline.org.uk. Once a number has been registered, direct marketing organisations are legally required under the Privacy and Electronic Communications Regulations (PECR) to refrain from calling it.</p><p>The Information Commissioner’s Office (ICO) enforces the law and has powers to fine persons that break it. In 2021/22, the ICO issued over £2.8 million in fines issued to companies responsible for nuisance calls, texts and emails.</p><p>The ICO are currently considering responses to their consultation on new regulatory guidance on the use of their enforcement powers under PECR. This includes consideration of the circumstances where it would be appropriate to fine organisations or individual directors; and the factors the ICO would take into account when setting the level of a monetary penalty. The draft guidance can be viewed on the <a href="https://ico.org.uk/media/about-the-ico/consultations/4019214/statutory-guidance-on-our-pecr-powers-2021-for-consultation.pdf" target="_blank">ICO’s website</a>.</p>
star this property answering member constituency Hornchurch and Upminster more like this
star this property answering member printed Julia Lopez more like this
star this property question first answered
less than 2022-09-27T09:53:49.92Zmore like thismore than 2022-09-27T09:53:49.92Z
star this property answering member
4647
star this property label Biography information for Julia Lopez more like this
star this property tabling member
4781
unstar this property label Biography information for Dr Luke Evans more like this
1484643
star this property registered interest false more like this
star this property date less than 2022-06-29more like thismore than 2022-06-29
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what steps her Department is taking to combat unsolicited and nuisance calls. more like this
star this property tabling member constituency Wycombe more like this
star this property tabling member printed
Mr Steve Baker more like this
unstar this property uin 27587 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2022-07-04more like thismore than 2022-07-04
star this property answer text <p>The Government is fully aware that unsolicited direct marketing calls, known as nuisance calls, can cause anxiety and distress, particularly for the most vulnerable people in our society.</p><p>Companies that send direct marketing communications are regulated by both the Privacy and Electronic Communications Regulations 2003 (PECR) and the data protection legislation (the UK GDPR and the Data Protection Act 2018). The PECR was designed to complement the data protection legislation and impose strict obligations on organisations that make direct marketing calls to individuals in the UK. The legislation is regulated and enforced by the Information Commissioner’s Office (ICO).</p><p>The Government’s response to the consultation <a href="https://www.gov.uk/government/consultations/data-a-new-direction/outcome/data-a-new-direction-government-response-to-consultation#:~:text=The%20government%20launched%20its%20consultation,the%20UK's%20National%20Data%20Strategy." target="_blank">Data: A New Direction</a> which proposed reforms to improve the UK’s data protection regime, including potential changes to the PECR, was published on the 17th June 2022.</p><p>The Government plans to introduce new legislation to allow the ICO to take enforcement action against organisations on the basis of the number of communications (calls, texts and emails) that they generate rather than just on the number that are connected. It will also require public communications service and network providers to inform the ICO of suspicious traffic transiting their networks when they have reasonable suspicion; and increase fines for direct marketing companies that continue to break the rules. In the future, this will mean that ICO could levy fines of up to £17.5m or 4% of a businesses’ global turnover for serious infringements of the Regulations, rather than the current maximum which is set at £500,000.</p><p>These measures will upgrade the PECR enforcement regime to make it more effective, proportionate and dissuasive.</p><p> </p>
star this property answering member constituency Hornchurch and Upminster more like this
star this property answering member printed Julia Lopez more like this
star this property question first answered
less than 2022-07-04T13:06:12.137Zmore like thismore than 2022-07-04T13:06:12.137Z
star this property answering member
4647
star this property label Biography information for Julia Lopez more like this
star this property tabling member
4064
unstar this property label Biography information for Mr Steve Baker more like this
1330334
star this property registered interest false more like this
star this property date less than 2021-06-07more like thismore than 2021-06-07
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department and associated regulatory authorities are taking to reduce nuisance automated marketing calls. more like this
star this property tabling member constituency Ealing, Southall more like this
star this property tabling member printed
Mr Virendra Sharma more like this
unstar this property uin 11717 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-06-10more like thismore than 2021-06-10
star this property answer text <p>Companies that make marketing calls are regulated by both the Privacy and Electronic Communications Regulations 2003 (PECR) and the Data Protection Act 2018 (DPA). The PECR was designed to complement the DPA and impose strict obligations on organisations that make marketing calls to individuals in the UK.</p><p><strong> </strong></p><p>The Government has taken a number of actions to tackle nuisance and automated marketing calls through amendments to the PECR. This includes introducing director liability and working with the Ministry of Justice and HM Treasury to ban cold calls from personal injury firms and pension providers. We also secured over £1 million to provide vulnerable people with call blocking devices.</p><p><strong> </strong></p><p>The regulators Ofcom and the Information Commissioner’s Office have developed a joint action plan to tackle the harm to consumers caused by nuisance calls and communications. This can be found at:</p><p><a href="https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/policy/tackling-nuisance-calls-messages" target="_blank">https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/policy/tackling-nuisance-calls-messages</a></p><p><strong> </strong></p><p>We continue to work with regulators and the telecoms industry in a joined up effort to tackle the issue of nuisance marketing communications.</p><p> </p>
star this property answering member constituency Maldon more like this
star this property answering member printed Mr John Whittingdale more like this
star this property question first answered
less than 2021-06-10T14:32:55.85Zmore like thismore than 2021-06-10T14:32:55.85Z
star this property answering member
39
star this property label Biography information for Sir John Whittingdale more like this
star this property tabling member
1604
unstar this property label Biography information for Mr Virendra Sharma more like this
1300252
star this property registered interest false more like this
star this property date less than 2021-03-08more like thismore than 2021-03-08
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what steps he has taken to help prevent aggressive cold calling of land owners by prospective buyers who contact landowners even though their land is not advertised for sale. more like this
star this property tabling member constituency Bristol North West more like this
star this property tabling member printed
Darren Jones more like this
unstar this property uin 164590 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-03-18more like thismore than 2021-03-18
star this property answer text <p>HM Land Registry, as required by statute, includes within the register of title for England and Wales, the name and contact address details for each proprietor of a registered property. This can include email addresses, if the proprietor chooses to provide one, but it does not hold telephone numbers.</p><p>For a prescribed fee, a copy of the register entries that relate to an individual registered property can be obtained. HM Land Registry does not offer free and open access to the data they hold about property ownership. It publishes its commitment to citizens’ privacy rights in a Personal Information Charter, which can be found here:</p><p>https://www.gov.uk/government/organisations/land-registry/about/personal-information-charter#your-legal-rights</p><p>The Hon Member’s constituents should be aware that they have a number of rights under the UK’s data protection regime, including the right to object to their data being processed and the right to erasure of their data. If the contact numbers are being held by an organisation that processes personal information, that organisation must comply with the data protection principles.</p><p>If anyone is concerned about the handling of their data by any organisation, they should contact the Information Commissioner’s Office (ICO) for further advice or to make a complaint. The ICO can be contacted by telephone on 0303 123 1113 or through their live chat facility: https://ico.org.uk/global/contact-us/live-chat/. Further contact details are on the ICO website: <a href="https://ico.org.uk/global/contact-us/" target="_blank">https://ico.org.uk/global/contact-us/</a>.</p><p><strong> </strong></p>
star this property answering member constituency Maldon more like this
star this property answering member printed Mr John Whittingdale more like this
star this property question first answered
less than 2021-03-18T18:00:14.643Zmore like thismore than 2021-03-18T18:00:14.643Z
star this property answering member
39
star this property label Biography information for Sir John Whittingdale more like this
star this property tabling member
4621
unstar this property label Biography information for Darren Jones more like this
1278737
star this property registered interest false more like this
star this property date less than 2021-01-20more like thismore than 2021-01-20
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what progress he has made with National Trading Standards on supplying call blocking devices to vulnerable people. more like this
star this property tabling member constituency Bosworth more like this
star this property tabling member printed
Dr Luke Evans more like this
unstar this property uin 140950 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-01-28more like thismore than 2021-01-28
star this property answer text <p>DCMS have provided over £1 million in the last 3 years to the National Trading Standards for distribution of call blocking devices to vulnerable people. This funding helped to protect some of the most vulnerable in society from unsolicited calls including those originating from overseas. The devices have proven to be very effective, blocking 99% of scam and nuisance calls to date.</p><p>The level of nuisance calls made to UK numbers is monitored by independent bodies. Both the Information Commissioner's Office (ICO) and the Office of Communications (Ofcom) have responsibility to reduce the levels of nuisance calls, with the ICO being responsible for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p> </p>
star this property answering member constituency Maldon more like this
star this property answering member printed Mr John Whittingdale more like this
star this property grouped question UIN
140951 more like this
140952 more like this
140953 more like this
star this property question first answered
less than 2021-01-28T15:50:49.317Zmore like thismore than 2021-01-28T15:50:49.317Z
star this property answering member
39
star this property label Biography information for Sir John Whittingdale more like this
star this property tabling member
4781
unstar this property label Biography information for Dr Luke Evans more like this
1278741
star this property registered interest false more like this
star this property date less than 2021-01-20more like thismore than 2021-01-20
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment he has made of the effectiveness of introducing director liability for nuisance calls. more like this
star this property tabling member constituency Bosworth more like this
star this property tabling member printed
Dr Luke Evans more like this
unstar this property uin 140952 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-01-28more like thismore than 2021-01-28
star this property answer text <p>DCMS have provided over £1 million in the last 3 years to the National Trading Standards for distribution of call blocking devices to vulnerable people. This funding helped to protect some of the most vulnerable in society from unsolicited calls including those originating from overseas. The devices have proven to be very effective, blocking 99% of scam and nuisance calls to date.</p><p>The level of nuisance calls made to UK numbers is monitored by independent bodies. Both the Information Commissioner's Office (ICO) and the Office of Communications (Ofcom) have responsibility to reduce the levels of nuisance calls, with the ICO being responsible for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p> </p>
star this property answering member constituency Maldon more like this
star this property answering member printed Mr John Whittingdale more like this
star this property grouped question UIN
140950 more like this
140951 more like this
140953 more like this
star this property question first answered
less than 2021-01-28T15:50:49.4Zmore like thismore than 2021-01-28T15:50:49.4Z
star this property answering member
39
star this property label Biography information for Sir John Whittingdale more like this
star this property tabling member
4781
unstar this property label Biography information for Dr Luke Evans more like this
1258696
star this property registered interest false more like this
star this property date less than 2020-12-07more like thismore than 2020-12-07
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what steps he is taking to protect vulnerable people from fraudulent cold calling. more like this
star this property tabling member constituency Bristol North West more like this
star this property tabling member printed
Darren Jones more like this
unstar this property uin 126109 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2020-12-15more like thismore than 2020-12-15
star this property answer text <p>Fraudulent calls can have significant and devastating impacts on people’s lives, particularly the most vulnerable in society. As well as being a nuisance, cold calling is the most common method used to initiate fraud, especially relating to pensions. That’s why the government has taken action to ban pension cold calling.</p><p>HM Treasury has introduced a ban on pension cold calling in order to reduce the chance of individual’s being enticed into fraudulent schemes.</p><p>Further to this, Home Office has collaborated with UK Finance to run the Take Five fraud awareness campaign. The campaign is designed to equip the public to challenge fraudulent approaches with confidence – be they face-to-face, on the telephone or online.</p><p>The Government continues to work on practical solutions to address nuisance and scam calls. DCMS have provided over £1 million in the last 3 years to the National Trading Standards for distribution of call blocking devices to vulnerable people. This funding helped to protect some of the most vulnerable in society from nuisance calls and scams, including those originating from overseas.</p><p> </p>
star this property answering member constituency Maldon more like this
star this property answering member printed Mr John Whittingdale more like this
star this property question first answered
less than 2020-12-15T15:58:26.737Zmore like thismore than 2020-12-15T15:58:26.737Z
star this property answering member
39
star this property label Biography information for Sir John Whittingdale more like this
star this property tabling member
4621
unstar this property label Biography information for Darren Jones more like this
1200328
star this property registered interest false more like this
star this property date less than 2020-06-03more like thismore than 2020-06-03
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text Her Majesty's Government when they last reviewed the regulation of cold calling, taking into account (1) the Consumer Rights Act 2015, (2) the powers of the Office of Information Commissioner, (3) the role of the Financial Conduct Authority, and (4) any other legislation. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town more like this
unstar this property uin HL5192 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2020-06-15more like thismore than 2020-06-15
star this property answer text <p>Government recognises that, for many, nuisance calls are at best a source of irritation, but for the most vulnerable they can be particularly stressful and damaging. We have been clear that there is no place for nuisance calls in our society and have taken a number of proactive actions in an attempt to resolve the problem.</p><p><strong> </strong></p><p>The Privacy and Electronic Communications Regulations (PECR) governs unsolicited live or automated direct marketing calls, unsolicited direct marketing emails and SMS text messages. The Information Commissioner is the UK's independent regulator for data protection. DCMS is the sponsoring government department of the Information Commissioner’s Office (ICO). As part of fulfilling its sponsorship role, DCMS continues to work with the ICO to ensure the UK implements its high standards of data protection effectively.</p><p><strong> </strong></p><p>The introduction of the GDPR provided strict guidelines which strengthened the definition of consent for direct marketing. Further to this, we reviewed PECR in January 2019 where we introduced a ban on cold calling relating to pensions. The ban prohibited the selling of pension services by pension providers unless the consumer has explicitly agreed to be contacted.</p><p><strong> </strong></p><p>In addition, the Consumer Protection (Amendment) Regulations 2014 created a private right of redress for consumers who have entered into a contract as a result of misleading actions or aggressive practices as defined in the Regulations. Under these provisions, the consumer has the right to take civil action in the courts to have the contract unwind (so they are put back in the position they were in before the contract was made) and to receive a refund and to seek compensation for damages for any additional losses or harm suffered as a result of the trader’s actions”.</p><p> </p>
star this property answering member printed Baroness Barran more like this
star this property question first answered
less than 2020-06-15T12:59:46.78Zmore like thismore than 2020-06-15T12:59:46.78Z
star this property answering member
4703
star this property label Biography information for Baroness Barran more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
1181303
star this property registered interest false more like this
star this property date less than 2020-02-27more like thismore than 2020-02-27
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to prevent nuisance telephone callers making unwanted calls after a telephone number is registered with the Telephone Preference Service. more like this
star this property tabling member constituency Birmingham, Selly Oak more like this
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 21879 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2020-03-03more like thismore than 2020-03-03
star this property answer text <p>The Privacy and Electronic Communications Regulations (PECR) impose strict obligations on organisations that make direct marketing calls to individuals in the UK. Organisations must not call a number that has been registered on the Telephone Preference Service (TPS) list. For calls relating to pensions and personal injury claims, calls must not be made at all unless the consumer has provided his or her consent.</p><p><strong> </strong></p><p>The Information Commissioner is responsible for enforcing PECR and publishes details of the actions it has taken for breaches of the legislation on its website:</p><p><a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a></p><p><strong> </strong></p><p>We are committed to reducing the level of nuisance calls and continue to work with industry and regulators to identify further steps to tackle the problem. For example, we have been working with National Trading Standards to supply call blocking devices to some of the most vulnerable in society.</p><p> </p>
star this property answering member constituency Maldon more like this
star this property answering member printed Mr John Whittingdale more like this
star this property question first answered
less than 2020-03-03T12:28:45.86Zmore like thismore than 2020-03-03T12:28:45.86Z
star this property answering member
39
star this property label Biography information for Sir John Whittingdale more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1145627
star this property registered interest false more like this
star this property date less than 2019-09-24more like thismore than 2019-09-24
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport remove filter
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Nuisance Calls remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessment she has made of trends in the level of nuisance calls to UK numbers. more like this
star this property tabling member constituency West Ham more like this
star this property tabling member printed
Lyn Brown more like this
unstar this property uin 290311 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-01more like thismore than 2019-10-01
star this property answer text <p>The level of nuisance calls made to UK numbers is monitored by independent bodies. The Information Commissioner's Office (ICO) takes the lead in tackling unsolicited live direct marketing calls and automated marketing message calls through its responsibility for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at <a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p><p>The Office of Communications (Ofcom) is the regulator for telecommunications services in the UK and, in respect of nuisance calls, its focus is primarily on abandoned and silent calls. Ofcom will be releasing its most recent statistics following its nuisance calls consumer survey later this month. Information on this is available on its website at <a href="https://www.ofcom.org.uk/home" target="_blank">ofcom.org.uk</a></p><p>The Government has been clear that there is no place for nuisance calls in our society and we continue to work with regulators and industry on practical solutions to this problem. The Government has taken a range of recent actions to reduce the number of nuisance calls. The Government has banned cold calls from personal injury firms and pensions providers unless the consumer has explicitly agreed to be contacted. The Government has also introduced director liability for nuisance calls, meaning that the ICO can impose a fine of up to £500,00 on a company, its directors, or both where it establishes a breach has occurred (previously, only the company could be fined). This measure has enhanced the ICO’s regulatory effectiveness by raising the issue of unsolicited marketing at board level. The Government is also funding National Trading Standards to install call blocking devices in the homes of vulnerable people.</p><p>The ICO has a dedicated team to investigate organisations making nuisance calls and take action when evidence supports enforcement action. The ICO has a joint action plan with Ofcom for tackling nuisance calls. The ICO also works closely with the Ministry of Justice’s Claims Management Regulation Unit and the National Crime Agency to share intelligence and deter and penalize organisations and individuals responsible for the harm caused by nuisance calls. The ICO works with the Insolvency Service to ensure as much of the monetary penalties issued to those that are in breach of the rules is recovered.</p><p>The ICO has arrangements with other countries to share information and intelligence about organisations potentially contravening UK law, including the PECR. It makes referrals to those countries where it identifies organisations making unlawful calls to UK subscribers, and has a number of such investigations ongoing at the present time. The ICO will continue to work with its counterparts including in countries where large numbers of nuisance calls are being made to the UK, in order to identify the offenders and solutions to the problem.</p><p> </p>
star this property answering member constituency Boston and Skegness more like this
star this property answering member printed Matt Warman more like this
star this property grouped question UIN
290312 more like this
290313 more like this
290314 more like this
star this property question first answered
less than 2019-10-01T13:12:04.837Zmore like thismore than 2019-10-01T13:12:04.837Z
star this property answering member
4361
star this property label Biography information for Matt Warman more like this
star this property tabling member
1583
unstar this property label Biography information for Ms Lyn Brown more like this