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<p>In March 2017, Ofcom consulted on an automatic compensation scheme for fixed broadband
and landline consumers. Following the consultation, providers serving 90% of these
consumers agreed to introduce a voluntary automatic compensation scheme, which came
into effect from 1 April 2019. The scheme compensates consumers for delayed repairs
following a loss of service, missed repairs or appointments, and delays to the start
of a new service. Ofcom plans to review the scheme, including the amount of compensation
paid out by providers, next year.</p>
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