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<p>The number of heating and hot water issues reported in Service Family Accommodation
in each month since the new Future Defence Infrastructure Services Accommodation contracts
came into service in April 2022 can be found in the table below. Information prior
to April 2022 is not held:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Heating</strong></p></td><td><p><strong>Hot
Water</strong></p></td></tr><tr><td><p>Apr-22</p></td><td><p>1,463</p></td><td><p>251</p></td></tr><tr><td><p>May-22</p></td><td><p>1,147</p></td><td><p>397</p></td></tr><tr><td><p>Jun-22</p></td><td><p>848</p></td><td><p>397</p></td></tr><tr><td><p>Jul-22</p></td><td><p>752</p></td><td><p>470</p></td></tr><tr><td><p>Aug-22</p></td><td><p>644</p></td><td><p>551</p></td></tr><tr><td><p>Sep-22</p></td><td><p>1,354</p></td><td><p>622</p></td></tr><tr><td><p>Oct-22</p></td><td><p>1,793</p></td><td><p>517</p></td></tr><tr><td><p>Nov-22</p></td><td><p>2,957</p></td><td><p>332</p></td></tr><tr><td><p>Dec-22</p></td><td><p>3,690</p></td><td><p>247</p></td></tr><tr><td><p>Jan-23</p></td><td><p>3,148</p></td><td><p>235</p></td></tr><tr><td><p>Feb-23</p></td><td><p>2,098</p></td><td><p>208</p></td></tr><tr><td><p>Mar-23</p></td><td><p>2,026</p></td><td><p>231</p></td></tr><tr><td><p>Apr-23</p></td><td><p>1,500</p></td><td><p>272</p></td></tr><tr><td><p>May-23</p></td><td><p>951</p></td><td><p>366</p></td></tr><tr><td><p>Jun-23</p></td><td><p>720</p></td><td><p>401</p></td></tr><tr><td><p>Jul-23</p></td><td><p>724</p></td><td><p>503</p></td></tr><tr><td><p>Aug-23</p></td><td><p>792</p></td><td><p>568</p></td></tr><tr><td><p>Sep-23</p></td><td><p>1,038</p></td><td><p>626</p></td></tr><tr><td><p>Oct-23</p></td><td><p>2,548</p></td><td><p>795</p></td></tr><tr><td><p>Nov-23</p></td><td><p>3,316</p></td><td><p>285</p></td></tr><tr><td><p>Dec-23</p></td><td><p>2,516</p></td><td><p>407</p></td></tr></tbody></table><p>
</p><p>The work orders listed in the table above include all repairs associated with
heating such as condensate pipes freezing in extremely cold weather or a faulty single
radiator valve and are not limited to total loss of heating. Similarly, those listed
which relate to hot water include all associated repairs such as a lack of hot water
to individual taps and are not limited to total hot water loss.</p><p> </p><p>It remains
the Department’s position that no home should be left without any form of heating
or hot water for more than 24 hours. Where a fault with the permanent heating system
cannot be rectified within this timeframe, alternative forms of heating and sources
of hot water, or alternative accommodation, should be provided.</p>
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