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156948

registered interest
date	20/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Tourism: Floods
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, how much of the Tourism Industry Fund for Businesses in flood affected parts of England has been (a) allocated to local authorities and (b) received by businesses.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	215504
answer	answer is ministerial correction date of answer 24/11/2014 answer text <p>I refer the Hon. Member to the answer given on 11 Jun 2014 Official Report, col 143W.</p><p> </p><p> </p><p> </p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 24/11/2014 13:23:22 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	483 label Biography information for Maria Eagle

156594

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mobile Phones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent conversation he has had with Ofcom on the introduction of a gaining provider-led switching system in the mobile sector.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	215197
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>DCMS officials have frequent contact with Ofcom to take forward this work. I want the switching process to be as easy and straightforward as possible for consumers and I recognise that switching processes work better for consumers when only one call needs to be made for the switch to happen, to the gaining provider. Working with Ofcom, we will do everything we can to move towards a system of gaining-provider led switching across the board.</p><p>In July, Ofcom published a call for inputs (which closed in September) on switching providers of broadband, pay-TV, mobile voice and data services and bundled services, in order to gauge the impact of these processes on consumers’ experience and on competition. Ofcom is conducting further research and holding discussions with industry and consumer organisations. It will publish a document setting out its findings in the first half of 2015.</p><p>We set out our thinking on GPL switching in the Connectivity, Content and Consumers [CCC} Strategy Paper, published in July 2013. In December 2013 Ofcom announced that GPL switching would be mandated for broadband and fixed telephony over the Openreach network. Full implementation of this will be completed by June 2015. Since then, Ofcom has been assessing the consumer experience of switching mobile services, pay-TV and bundles of electronic communications services and will report in the first half of 2015, as I describe above.</p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 215198 215247 question first answered 26/11/2014 16:54:31 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4122 label Biography information for Alex Cunningham

156595

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mobile Phones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent assessment he has made of the potential effect on consumers of the implementation of a gaining provider-led switching system in the mobile sector.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	215198
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>DCMS officials have frequent contact with Ofcom to take forward this work. I want the switching process to be as easy and straightforward as possible for consumers and I recognise that switching processes work better for consumers when only one call needs to be made for the switch to happen, to the gaining provider. Working with Ofcom, we will do everything we can to move towards a system of gaining-provider led switching across the board.</p><p>In July, Ofcom published a call for inputs (which closed in September) on switching providers of broadband, pay-TV, mobile voice and data services and bundled services, in order to gauge the impact of these processes on consumers’ experience and on competition. Ofcom is conducting further research and holding discussions with industry and consumer organisations. It will publish a document setting out its findings in the first half of 2015.</p><p>We set out our thinking on GPL switching in the Connectivity, Content and Consumers [CCC} Strategy Paper, published in July 2013. In December 2013 Ofcom announced that GPL switching would be mandated for broadband and fixed telephony over the Openreach network. Full implementation of this will be completed by June 2015. Since then, Ofcom has been assessing the consumer experience of switching mobile services, pay-TV and bundles of electronic communications services and will report in the first half of 2015, as I describe above.</p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 215197 215247 question first answered 26/11/2014 16:54:32 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4122 label Biography information for Alex Cunningham

156596

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mobile Phones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what steps his Department has taken to support the introduction of gaining provider-led switching systems since the publication of his Department's report, Connectivity, Content and Consumers in July 2013.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	215247
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>DCMS officials have frequent contact with Ofcom to take forward this work. I want the switching process to be as easy and straightforward as possible for consumers and I recognise that switching processes work better for consumers when only one call needs to be made for the switch to happen, to the gaining provider. Working with Ofcom, we will do everything we can to move towards a system of gaining-provider led switching across the board.</p><p>In July, Ofcom published a call for inputs (which closed in September) on switching providers of broadband, pay-TV, mobile voice and data services and bundled services, in order to gauge the impact of these processes on consumers’ experience and on competition. Ofcom is conducting further research and holding discussions with industry and consumer organisations. It will publish a document setting out its findings in the first half of 2015.</p><p>We set out our thinking on GPL switching in the Connectivity, Content and Consumers [CCC} Strategy Paper, published in July 2013. In December 2013 Ofcom announced that GPL switching would be mandated for broadband and fixed telephony over the Openreach network. Full implementation of this will be completed by June 2015. Since then, Ofcom has been assessing the consumer experience of switching mobile services, pay-TV and bundles of electronic communications services and will report in the first half of 2015, as I describe above.</p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 215197 215198 question first answered 26/11/2014 16:54:32 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4122 label Biography information for Alex Cunningham

156620

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what access arrangements are in place for broadband subscribers to make complaints via Openreach about poor quality of service.
tabling member constituency	Hornchurch and Upminster
tabling member printed	Dame Angela Watkinson
uin	215154
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>Complaints about poor service should be directed to the communications provider who supplies the broadband service and that customers have a contractual relationship with. Openreach is not a customer-facing organisation; it was created to offer all communications providers providing retail broadband and telephone services equality of access to BT's network.</p><p>Openreach is accountable to communications providers to meet its responsibilities to manage the local access network infrastructure that connects customers to their local telephone exchange. Communications providers have a duty of care to manage consumer complaints and ensure that Openreach provides a high quality service.</p><p>Customers who are dissatisfied with the handling of their complaint by communications providers have the option of an alternative dispute resolution (ADR) scheme. An ADR Scheme is an independent system of redress for customers who feel they have been poorly or unreasonably dealt with by a communications service provider. Ofcom, the independent telecommunications regulator, requires all communications providers to be a member of such a scheme.</p><p>Since 1 July Ofcom has applied new rules to bring about faster line repairs and installations for telephone and broadband customers. As a minimum Openreach must, over the course of a given year:</p><p>• Complete 80% of fault repairs within one to two working days of being notified, irrespective of factors such as severe weather conditions.</p><p>• Provide an appointment for 80% of new line installations within 12 working days of being notified, irrespective of factors such as severe weather conditions.</p><p>• Ensure it adheres to these new standards across the country.</p><p>• Provide data on repairs and installations that are not completed within this timeframe. This information will allow Ofcom to monitor Openreach’s performance closely and intervene further if required, as this includes the ability to impose fines if necessary.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 26/11/2014 16:56:16 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	1462 label Biography information for Dame Angela Watkinson

156665

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: Hertfordshire
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what assessment he has made of the adequacy of the speed of delivery of superfast broadband to rural areas in East Hertfordshire.
tabling member constituency	North East Hertfordshire
tabling member printed	Sir Oliver Heald
uin	215209
answer	answer is ministerial correction date of answer 24/11/2014 answer text <p>The Buckinghamshire and Hertfordshire superfast broadband project has already enabled 14,140 premises to receive fibre broadband and is on track to deliver 91.1% superfast coverage by March 2016. A further £6.63m has been allocated for Phase 2 of the project to extend superfast coverage to up to 96.6% of premises in Buckinghamshire and Hertfordshire by December 2017.</p><p> </p><p> </p><p> </p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 24/11/2014 13:18:42 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	69 label Biography information for Sir Oliver Heald

156730

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Flexible Working
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, how many and what proportion of (a) women and (b) men have made a statutory application to request flexible working in his Department; and how many of those applications have been granted to date.
tabling member constituency	Ashfield
tabling member printed	Gloria De Piero
uin	215180
answer	answer is ministerial correction date of answer 26/11/2014 answer text <p>All posts are advertised on a flexible basis. This approach significantly reduces the need for employees to make a statutory application for flexible working and we have no record of any such request having been made.</p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 26/11/2014 16:43:27 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	3915 label Biography information for Gloria De Piero

156791

registered interest
date	19/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Arts: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent estimate he has made of the amount of arts funding per head spent in (a) London and (b) the North-West; and what discussions he has had with arts organisations on ensuring balance in spending between those regions.
tabling member constituency	Warrington North
tabling member printed	Helen Jones
uin	215237
answer	answer is ministerial correction date of answer 24/11/2014 answer text <p>The amount of funding per head from Arts Council England for 2013/14 was £28.17 for London and £10.11 per head in the North West. The figure for London includes the London-based national arts organisations. ACE are working with organisations within the North West area to increase the number of applications for funding in the future.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 24/11/2014 15:28:38 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	432 label Biography information for Helen Jones

156191

registered interest
date	18/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Procurement
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, whether any (a) external contractors and (b) consultancy companies engaged by his Department have charged more than the initial price agreed for their services since May 2010.
tabling member constituency	Islwyn
tabling member printed	Chris Evans
uin	214981
answer	answer is ministerial correction date of answer 24/11/2014 answer text <p>We have not identified cases of external contractors or consultancy companies charging more than the initial price agreed for their services since May 2010.</p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 24/11/2014 15:24:39 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	4040 label Biography information for Chris Evans

156192

registered interest
date	18/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Gallipoli Campaign: Anniversaries
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what plans his Department has to mark the centenary of the Gallipoli campaign in the First World War.
tabling member constituency	Lagan Valley
tabling member printed	Mr Jeffrey M. Donaldson
uin	214917
answer	answer is ministerial correction date of answer 21/11/2014 answer text <p>On 14 November 2014 the Prime Minster announced three key events to mark the Centenary of the Gallipoli Campaign and honour the fallen, who so bravely fought for their nations.</p><p> </p><p>The Commonwealth War Graves Commission Cape Helles Memorial in Turkey will host a UK-led Commonwealth and Ireland ceremony on 24 April 2015. On 25 April 2015 the National Commemoration of the Centenary of the Gallipoli Campaign and Anzac Day, a special centenary event led by the UK Government, will be held at the Cenotaph in London. On 6 August 2015 the National Museum of the Royal Navy, Portsmouth will host an event based upon the refurbished HMS M33, the last surviving ship from the campaign.</p><p> </p><p>I am extremely honoured to be part of such celebrations of immense bravery. This Government and DCMS is committed to marking the centenary of the Gallipoli campaign in the First World War with respect uppermost in our minds.</p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 21/11/2014 12:57:43 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	650 label Biography information for Sir Jeffrey M Donaldson