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1690488

registered interest
date	20/02/2024
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, pursuant to the Answer of 13 November to Question 289 on Cabinet Office: Correspondence, when he plans to respond to the letter of 22 August 2023 from the Public and Commercial Services Union on the ruling in Dudley Metropolitan Borough Council v Willetts & Ors.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	14900
answer	answer is ministerial correction date of answer 23/02/2024 answer text <p>I apologise for the delay in responding fully to this letter. My officials are working closely with our shared services provider (SSCL) to implement a solution. I will write to the Public and Commercial Services Union with an update in due course.</p> answering member constituency Salisbury answering member printed John Glen question first answered 23/02/2024 14:11:49 answering member 4051 label Biography information for John Glen
tabling member	4463 label Biography information for Chris Stephens

1667532

registered interest
date	07/11/2023
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, when he plans to reply to the letter of 22 August 2023 from the Public and Commercial Services Union on the ruling in Dudley Metropolitan Borough Council v Willetts & Ors.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	289
answer	answer is ministerial correction date of answer 13/11/2023 answer text <p>The Cabinet Office is working closely with our shared services provider (SSCL) to implement a solution. Early indications are that this will take place in Spring 2024.</p><p>I have informed the Public and Commercial Services Union that a full response to their letter of 22 August 2023 will be sent in due course.</p><p> </p> answering member constituency Horsham answering member printed Jeremy Quin grouped question UIN 288 question first answered 13/11/2023 12:51:34 answering member 4507 label Biography information for Sir Jeremy Quin
tabling member	4463 label Biography information for Chris Stephens

1657024

registered interest
date	01/09/2023
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what steps they are taking to reduce backlogs of Member correspondence in their office.
tabling member constituency	Solihull
tabling member printed	Julian Knight
uin	196668
answer	answer is ministerial correction date of answer 11/09/2023 answer text <p>The Government attaches great importance to the effective and timely handling of correspondence. As per the Cabinet Office’s Guide to Handling Correspondence on gov.uk, departments and agencies should aim to respond to correspondence within a 20-working day target deadline.</p><p><strong> </strong></p><p>While each Department is responsible for managing their own timeliness in responding to correspondence, the Cabinet Office, as owners of the Guide to Handling Correspondence, regularly engages with correspondence officials in Government Departments to discuss and review performance and issues that may be impacting performance.</p><p><strong> </strong></p><p>With regards to timeliness of responses to enquiries received by members, the Cabinet Office published data on this for 2022 for all government departments on GOV.UK in March 2023, and will be publishing data for Q1 and Q2 2023 shortly. The 2022 data can be found here: <a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers-2022" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers-2022 </a></p><p> </p><p>Government Ministers are expected to respond quickly and effectively to Members’ correspondence and I will continue to drive that message. Every effort must be made to reply to correspondence promptly and within the original deadline.</p><p> </p> answering member constituency Brentwood and Ongar answering member printed Alex Burghart grouped question UIN 196689 question first answered 11/09/2023 10:59:41 answering member 4613 label Biography information for Alex Burghart
tabling member	4410 label Biography information for Julian Knight

1657045

registered interest
date	01/09/2023
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what data their Department holds on the average response time to enquiries by Members; and what assessment they have made of the adequacy of that response time.
tabling member constituency	Solihull
tabling member printed	Julian Knight
uin	196689
answer	answer is ministerial correction date of answer 11/09/2023 answer text <p>The Government attaches great importance to the effective and timely handling of correspondence. As per the Cabinet Office’s Guide to Handling Correspondence on gov.uk, departments and agencies should aim to respond to correspondence within a 20-working day target deadline.</p><p><strong> </strong></p><p>While each Department is responsible for managing their own timeliness in responding to correspondence, the Cabinet Office, as owners of the Guide to Handling Correspondence, regularly engages with correspondence officials in Government Departments to discuss and review performance and issues that may be impacting performance.</p><p><strong> </strong></p><p>With regards to timeliness of responses to enquiries received by members, the Cabinet Office published data on this for 2022 for all government departments on GOV.UK in March 2023, and will be publishing data for Q1 and Q2 2023 shortly. The 2022 data can be found here: <a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers-2022" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers-2022 </a></p><p> </p><p>Government Ministers are expected to respond quickly and effectively to Members’ correspondence and I will continue to drive that message. Every effort must be made to reply to correspondence promptly and within the original deadline.</p><p> </p> answering member constituency Brentwood and Ongar answering member printed Alex Burghart grouped question UIN 196668 question first answered 11/09/2023 10:59:41 answering member 4613 label Biography information for Alex Burghart
tabling member	4410 label Biography information for Julian Knight

1466451

registered interest
date	26/05/2022
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, pursuant to the Answer given on 26 May 2022 to Question 6731 on Cabinet Office: Correspondence, when the Department plans to publish data on volumes and timeliness of responses to correspondence from Members of the House of Commons and Lords for 2021.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	9853
answer	answer is ministerial correction date of answer 06/06/2022 answer text <p>The Government attaches great importance to the effective and timely handling of correspondence, and so does Parliament.</p><p>Ministers and officials remain committed to providing timely and detailed replies.</p><p>As part of its ongoing commitment to transparency, the Cabinet Office has published data related to letters from MPs and Peers answered by Government in 2021. This was done via a Written Ministerial Statement in my name on 26 May 2022 (HCWS59).</p><p> </p> answering member constituency North East Somerset answering member printed Mr Jacob Rees-Mogg question first answered 06/06/2022 09:01:53 answering member 4099 label Biography information for Sir Jacob Rees-Mogg
tabling member	1548 label Biography information for Jessica Morden

1464964

registered interest
date	23/05/2022
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, if his Department will publish the average time it took each Department to respond to correspondence from Members of the House of (a) Commons and (b) Lords in (i) 2021 and (ii) during the period from January to May 2022.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	6731
answer	answer is ministerial correction date of answer 26/05/2022 answer text <p>The Government attaches great importance to the effective and timely handling of correspondence from MPs and Peers.</p><p> </p><p>The Cabinet Office does not collect data from government departments on the average time taken to respond to correspondence from Members of the House of Commons and Lords.</p><p> </p><p>The Cabinet Office will be publishing data on volumes and timeliness of responses to correspondence from Members of the House of Commons and Lords for 2021 in the near future. This publication will include data for all government departments.</p><p> </p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 26/05/2022 11:05:42 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	1548 label Biography information for Jessica Morden

1436825

registered interest
date	28/02/2022
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, pursuant to the Answer of 28 February 2022 to Question 128229, how many outstanding (a) emails and (b) letters he has from the public as at 28 February 2022.
tabling member constituency	Ealing, Southall
tabling member printed	Mr Virendra Sharma
uin	131157
answer	answer is ministerial correction date of answer 03/03/2022 answer text <p>The Government attaches great importance to the effective and timely handling of correspondence from members of the public. The Cabinet Office aims to respond to all correspondence within 20 working days.</p><p><strong> </strong></p><p>As of 28 February 2022, the Cabinet Office had 1719 outstanding emails or letters from members of the public. 94% of these were received in the 20 working days prior to 28 February 2022 and were therefore within the departmental target.</p><p> </p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 03/03/2022 18:01:44 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	1604 label Biography information for Mr Virendra Sharma

1417782

registered interest
date	28/01/2022
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what the average response time was for his Department to respond to an enquiry from an MP once an enquiry had been received by the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	113708
answer	answer is ministerial correction date of answer 07/02/2022 answer text <p>The Government attaches great importance to the effective and timely handling of correspondence from MPs, either directly or on behalf of their constituents. Neither the Cabinet Office nor the Prime Minister’s Office has an MP hotline or MP management account team.</p><p> </p><p>Where a Hon. Member writes to the Prime Minister about a matter that is directly the responsibility of another Department, it has been the long-standing practice of successive administrations for that matter to be passed to that Department for a substantive reply, on his behalf. This means that the data on such response times will be included in that Department’s broader figures.</p><p><strong><br></strong>Data on the timeliness of responses to correspondence from MPs and Peers is published on <a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers" target="_blank">GOV.UK</a>.</p> answering member constituency Northampton North answering member printed Michael Ellis grouped question UIN 113707 question first answered 07/02/2022 17:48:05 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	1548 label Biography information for Jessica Morden

1387434

registered interest
date	13/12/2021
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is their target for answering written correspondence from the general public; and what percentage of answers met that target in (1) 2019, (2) 2020, and (3) 2021.
tabling member printed	Lord Wigley
uin	HL4923
answer	answer is ministerial correction date of answer 21/12/2021 answer text <p>The Government places great importance on the effective and timely handling of correspondence, including from members of the public. The Cabinet Office currently aims to respond to correspondence from members of the public in 20 working days, in line with the <a href="https://www.gov.uk/government/publications/handling-government-correspondence-guidance" target="_blank">guidance on handling correspondence</a>.</p><p><strong> </strong></p><p>The Cabinet Office has responded to: 48% of public correspondence received in 2019 within 20 working days, 82% of public correspondence received in 2020 within 20 working days, and 88% of public correspondence received between 1 January and 31 October 2021 within 20 working days.</p><p> </p> answering member printed Lord True question first answered 21/12/2021 16:07:51 answering member 4200 label Biography information for Lord True
tabling member	547 label Biography information for Lord Wigley

1386388

registered interest
date	08/12/2021
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Cabinet Office: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, when the Cabinet Secretary intends to answer the letter of 2 December 2021 from the hon Member for Ashton under Lyne.
tabling member constituency	Ashton-under-Lyne
tabling member printed	Angela Rayner
uin	89593
answer	answer is ministerial correction date of answer 16/12/2021 answer text <p>The Cabinet Secretary responded to the Rt Hon. Member’s letter on 13 December.</p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 16/12/2021 17:55:15 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	4356 label Biography information for Angela Rayner