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1130147

	registered interest
	date	05/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Consumers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 4 June 2019 to Question to 256956 on energy: consumers, what estimate he has made of the number of people on the Priority Services Register in each nation and region of the UK in each year for which data is available.
	tabling member constituency	Vale of Clwyd
	tabling member printed	Chris Ruane
	uin	260561
	answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>This information is publicly available at:</p><p><a href="https://www.ofgem.gov.uk/about-us/how-we-work/working-consumers/protecting-and-empowering-consumers-vulnerable-situations/consumer-vulnerability-strategy/consumer-vulnerability-strategy-reporting-progress" target="_blank">https://www.ofgem.gov.uk/about-us/how-we-work/working-consumers/protecting-and-empowering-consumers-vulnerable-situations/consumer-vulnerability-strategy/consumer-vulnerability-strategy-reporting-progress</a>.</p> answering member constituency Kingswood answering member printed Chris Skidmore question first answered 11/06/2019 16:17:18 answering member 4021 label Biography information for Chris Skidmore previous answer version 121638 answering member constituency Kingswood answering member printed Chris Skidmore answering member 4021 label Biography information for Chris Skidmore
	tabling member	534 label Biography information for Chris Ruane

1127891

	registered interest
	date	21/05/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Consumers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to promote awareness of Ofgem's priority services register.
	tabling member constituency	Vale of Clwyd
	tabling member printed	Chris Ruane
	uin	256956
	answer	answer is ministerial correction date of answer 04/06/2019 answer text <p>Ofgem requires energy companies to promote and maintain a Priority Services Register (PSR), to provide non-financial help to certain groups of vulnerable consumers. Ofgem is responsible for ensuring compliance with these requirements.</p><p>In 2016, Ofgem introduced new requirements that companies take all reasonable steps to identify customers who may benefit from PSR services and introduced a broad “Vulnerability Principle” in 2017, which clarifies that suppliers need to make an extra effort to identify and respond to the needs of consumers in vulnerable situations, which can help identify those who could benefit from PSR services.</p><p>The number of consumers on PSRs has risen from 1.7 million electricity and 1.4 million gas consumers in 2010, to nearly 6 million electricity and 4.8 million gas consumers in 2017. Ofgem publish information on energy company performance, available online at:</p><p><a href="https://www.ofgem.gov.uk/system/files/docs/2018/11/vulnerability_report_2018.pdf" target="_blank">https://www.ofgem.gov.uk/system/files/docs/2018/11/vulnerability_report_2018.pdf</a></p><p>Ofgem is also working to promote PSR data sharing between energy and water companies in England and Wales (with the customer’s consent) following a successful pilot in Spring 2018.</p> answering member constituency Kingswood answering member printed Chris Skidmore question first answered 04/06/2019 07:56:07 answering member 4021 label Biography information for Chris Skidmore
	tabling member	534 label Biography information for Chris Ruane