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answering dept short name	Business, Energy and Industrial Strategy
tabling member › label	Biography information for Royston Smith
min answer › question first answered	2019-08-07T11:43:50.453Z
uin	54601

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

1507568

registered interest

date

22/09/2022

answering body

Department for Business, Energy and Industrial Strategy

answering dept id

201

answering dept short name

Business, Energy and Industrial Strategy

answering dept sort name

Business, Energy and Industrial Strategy

hansard heading

Energy: Billing

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to support individuals whose direct debit for energy bills has been significantly increased by their energy providers (a) at short notice and (b) by more than the corresponding increase to the energy price cap.

tabling member constituency

Southampton, Itchen

tabling member printed

Royston Smith

uin

54601

answer

is ministerial correction

date of answer

17/10/2022

answer text

Ofgem requires energy suppliers to take all reasonable steps to ensure their customers’ direct debit payments are based on the best available information. For existing customers, the direct debit payments should be based on energy used over the previous year plus any price changes. Customers should receive notice of a payment increase at least 10 days in advance of the change taking place. If a customer does not receive prior notice, they can make a complaint to the energy supplier. The energy price cap and the new energy price guarantee apply to the amount customers are charged per unit of gas or electricity, so customers’ exact bill amounts will continue to be influenced by how much energy is used.

answering member constituency

Beverley and Holderness

answering member printed

Graham Stuart

grouped question UIN

54602

question first answered

17/10/2022 13:49:58

answering member

1482

	label	Biography information for Graham Stuart

tabling member

4478

	label	Biography information for Royston Smith