Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed question first answered answering member label
tabling member	label

Search

452420

registered interest
date	11/02/2016
answering body	Department for Energy and Climate Change
answering dept id	63
answering dept short name	Energy and Climate Change
answering dept sort name	Energy and Climate Change
hansard heading	Utilities: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Energy and Climate Change, with reference to the Which? 2016 energy satisfaction survey, what steps she is taking to ensure the big six energy companies improve their customer service as well as reduce their prices.
tabling member constituency	Linlithgow and East Falkirk
tabling member printed	Martyn Day
uin	27094
answer	answer is ministerial correction date of answer 26/02/2016 answer text <p>It is important we have a vibrant, dynamic competitive energy market where energy companies work hard to attract customers though customer service as well as price. There are now 31 independent suppliers in the domestic retail energy market, up from 7 in 2010. Switching from a standard tariff to the best fixed, direct debit deal on the market, many people could save around £200 – and some could save more. During 2015, 3.8 million domestic customers switched electricity supplier and 2.8 million customers switched gas supplier.</p><p> </p><p>The Competition and Markets Authority are nearing the end of their enquiry into the energy markets. We are determined to do whatever it takes to ensure markets work well for consumers.</p><p> </p><p>In the meantime, the Department will be working with Ofgem, the Ombudsman Service and Citizens Advice to make sure that the consumer complaints services are working for consumers and identifying systemic industry wide problems to improve customer service.</p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 26/02/2016 14:00:11 answering member 4117 label Biography information for Andrea Leadsom
tabling member	4488 label Biography information for Martyn Day

447895

registered interest
date	26/01/2016
answering body	Department for Energy and Climate Change
answering dept id	63
answering dept short name	Energy and Climate Change
answering dept sort name	Energy and Climate Change
hansard heading	Green Deal Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Energy and Climate Change, what steps she has taken to protect recipients of Green Deal funding from companies whose work is not of an acceptable standard.
tabling member constituency	Linlithgow and East Falkirk
tabling member printed	Martyn Day
uin	24271
answer	answer is ministerial correction date of answer 01/02/2016 answer text <p>All authorised Green Deal participants must adhere to the Green Deal Code of Practice which clearly stipulates their roles and responsibilities in relation to carrying out energy efficiency measures and dealing with consumers. A Green Deal provider offering Green Deal finance must also hold the appropriate FCA permissions to do so and comply with the relevant elements of that regime. Any measures installed under a Green Deal, the Green Deal Home Improvement Fund, or Green Deal Communities must be installed to the standards required in the Publicly Available Standard 2030 (PAS 2030). Green Deal Certification Bodies exist to certify and audit Green Deal Installers against PAS 2030 and the Green Deal Code of Practice.</p><p> </p><p>Consumers with Green Deal finance plans who have a complaint can contact the Green Deal Ombudsman if their Green Deal provider is unable or unwilling to help when something goes wrong with a Green Deal Plan.</p><p> </p><p>My rt. hon. Friends the Secretaries of State for DECC and DCLG, have also commissioned Dr Peter Bonfield to chair an Independent Review of Consumer Advice, Protection, Standards and Enforcement for UK home energy efficiency and renewable energy measures. The Bonfield review will be submitting its recommendation in April 2016.</p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 01/02/2016 17:06:09 answering member 4117 label Biography information for Andrea Leadsom
tabling member	4488 label Biography information for Martyn Day