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<p>We are already live in 67 Crown Courts with 10 remaining, and we have learnt and
adjusted our approach in the ways of working with the Judiciary and CJS partners.
To date 369,447 cases have been accepted onto the Common Platform, and 521,812 hearings
have been managed on Common Platform in the Crown Court.</p><p> </p><p>We recognise
introducing a new digital system and business processes is challenging and we are
working with Judiciary and CJS partners to embed the changes.</p><p> </p><p>Common
Platform has been designed for its users, incorporating their experiences and feedback
at every stage. Experienced staff and Judges have been directly involved throughout
the design, testing and implementation of Common Platform. Their knowledge and expertise
have been instrumental in developing the system.</p><p> </p><p>We have a Defence Practitioners
Working Group and a Judicial Working Group who have been closely involved in the design
of the functionality and how it will be used. We started with discussions about what
requirements users have, then mocked these up into visual images for validation with
our users, and to ensure we’ve correctly interpreted their requirements. Once the
designs are finalised, the functionality is developed. As soon as functionality has
been developed, we have arranged demonstrations for users. We are now organising User
Acceptance Testing and training, as well as opportunities for users to come and see
the new functionality in order to get an idea of the look and feel of it. We are also
planning to bring some pieces of functionality to early adopter courts before rolling
out wider. Once new functionality has been implemented, we have a robust feedback
process in place to ensure any issues are identified and resolved quickly.</p><p>
</p><p>Feedback from Common Platform users is important for us to make implementation
as smooth as possible. We have a newly established feedback process to capture concerns
and suggestions from staff and this has improved the way we manage feedback and keep
them directly updated on how it is being used, through a range of measures. These
include a new digital form, monthly feedback webinars, and allocating senior sponsors
to all regions to act as independent escalation points.</p>
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