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<p>I cannot provide this information because it is commercially sensitive.</p><p>We
hold providers rigorously to account for their performance and take action wherever
they are falling short. Our contract management teams closely monitor and robustly
manage providers to make sure they fulfil their contractual commitments to maintain
service delivery, reduce reoffending, protect the public and provide value for money
to the taxpayer. Service Credits can be applied when providers do not meet the required
standards. Service Credits are a payment made by the Community Rehabilitation Company
(CRC) back to the Government, as a means of compensating for services under the contract
where the CRC fails to meet the contractual service levels expected.</p>
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