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tabling member printed	Toby Perkins
min answer › date of answer	2016-11-15
answering dept id	29
question text	To ask the Secretary of State for Work and Pensions%2C how many complaints have been made to his Department about Capita assessments for personal independence payments in each of the last five years.

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answering body

answering dept id

answering dept short name

answering dept sort name

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house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

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answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

798028

registered interest

date

30/11/2017

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Personal Independence Payment: Complaints

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, how many complaints have been made to his Department about Capita assessments for personal independence payments in each of the last five years.

tabling member constituency

Chesterfield

tabling member printed

Toby Perkins

uin

116935

answer

is ministerial correction

date of answer

08/12/2017

answer text

<p>When the Department receives a complaint regarding a Personal Independence Payment (PIP) assessment these are passed directly to Capita to provide a response. DWP do not collect data on these cases. Capita advise that they have received the following complaints regarding PIP: 2013 - 16.5% of caseload; 2014 - 3.8% caseload; 2015 – 1.1% caseload; 2016 – 1.5% caseload and 2017 (to October) - 1.6% caseload. These are inclusive of those cases received by DWP and forwarded on to Capita.</p>

answering member constituency

Truro and Falmouth

answering member printed

Sarah Newton

question first answered

08/12/2017 10:51:12

answering member

4071

label	Biography information for Sarah Newton

tabling member

3952

label	Biography information for Mr Toby Perkins