| answer text |
<p>DWP is committed to providing the best possible support for all our claimants,
including the most vulnerable in society. We are continuously reviewing and improving
the service for vulnerable people, including its claims processes, to ensure that
it is accessible and responsive to their needs.</p><p> </p><p>Work coaches undergo
a comprehensive learning journey which equips them with the tools, skills and behaviours
required to support claimants with a range of disabilities and health conditions.
This includes tailoring the support we provide to the needs of the customer, and the
disabilities and health conditions they present with, and also extends to signposting
to expert partner organisations for further support. Where the claimant is unable
to attend the job centre due to their disability or health condition, we are able
to offer a home visit from a DWP Visiting Officer.</p>
|
 |
