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788677

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what his policy is on continuing his Department's Your Simple Payment account service.
tabling member constituency	Sefton Central
tabling member printed	Bill Esterson
uin	112747
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Simple Payment service contract with Citibank is due to end in March 2018. We are actively encouraging customers to use an existing bank account or to provide new bank, building society or credit union account details into which their payments can be transferred.</p><p> </p><p>For those customers unable to provide an alternative method of payment a replacement service will be available. Contact with customers has already begun and there will be further contact and information as we approach transition. Customers will transition to the new service by the end of the current Citibank contract.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 16/11/2017 16:00:45 answering member 4142 label Biography information for Guy Opperman
tabling member	4061 label Biography information for Bill Esterson

771354

registered interest
date	16/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the oral contribution of the hon. Member for Sefton Central of 12 October 2017 to the Leader of the House, Official Report, column 469, if he will remove the charge for telephone calls to his Department on universal credit.
tabling member constituency	Sefton Central
tabling member printed	Bill Esterson
uin	107750
answer	answer is ministerial correction date of answer 19/10/2017 answer text <p>As announced by the Secretary of State at the Work and Pensions Select Committee on 18 October 2017, DWP plans to change the Universal Credit helpline to a freephone number over the next month.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 107919 question first answered 19/10/2017 14:07:33 answering member 3969 label Biography information for Damian Hinds
tabling member	4061 label Biography information for Bill Esterson