| answer text |
<p>All new DWP Work Coaches undergo comprehensive learning to support customers with
additional or complex needs, particularly disabilities and they continue to build
on this in the workplace through accessing point of need learning products.</p><p>The
learning provides the work coach with an understanding of assisted digital, and how
they can effectively coach claimants who find using digital services a challenge.</p><p>Work
coaches are also signposted to tools, guidance support and websites to effectively
use resources from both internal and external sites. This ensures that they access
the most up to date advice and expertise on a particular health condition.</p><p>
</p><p>In addition, within DWP, there are staff who undertake the Disability Employment
Advisor (DEA) role. Staff who undertake this role are expected to have completed the
Work Coach Learning Journey prior to commencing specific learning for the DEA role.</p><p>DEAs
support Work Coaches by providing expert knowledge on how to support disabled customers,
building the skills and capability of Work Coaches, and influencing employer engagement
in local communities. DEA’s can also directly support customers with a health condition
or disability where additional support can benefit the customer.</p>
|
|
