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940657

registered interest
date	13/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department issues guidance to work coaches on what support they should provide to claimants.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	163800
answer	answer is ministerial correction date of answer 18/07/2018 answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 163801 question first answered 18/07/2018 12:06:48 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4365 label Biography information for Neil Gray

940658

registered interest
date	13/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will publish the guidance her Department provides to work coaches.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	163801
answer	answer is ministerial correction date of answer 18/07/2018 answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 163800 question first answered 18/07/2018 12:06:49 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4365 label Biography information for Neil Gray

855983

registered interest
date	06/03/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what (a) resources (b) training (c) information is available to Job Centre Plus managers to help them (i) find out about specialist support providers in their local areas and (ii) work with these organisations to support jobseekers.
tabling member constituency	Newcastle upon Tyne Central
tabling member printed	Chi Onwurah
uin	131149
answer	answer is ministerial correction date of answer 12/03/2018 answer text <p>In addition to the Department’s response to <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=112602" target="_blank">PQ112602</a>, answered on 16 November 2017, DWP Partnership Managers work with a range of stakeholders, including local authorities, to establish what support is available locally to encourage partnership working and to ensure claimants are signposted appropriately.</p><p> </p><p>There is an Employers and Partners Knowledge Hub to support staff working with employers, partners and claimants. This includes resources, guidance and information on Work and Health, Universal Credit, Labour Market Intelligence, learning and the latest news from the Employer and Partnership community.</p><p> </p><p>Jobcentre Managers are also provided with specific learning on ‘Making Effective Use of Provision’, which builds their capability and understanding on how their teams identify and agree the appropriate provision to support people into work.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/03/2018 12:39:47 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4124 label Biography information for Chi Onwurah

850945

registered interest
date	27/02/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when her Department most recently revised its guidance to jobcentre staff on managing customer declarations of intention to attempt suicide or self-harm.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	130153
answer	answer is ministerial correction date of answer 07/03/2018 answer text <p>DWP reviewed and updated its national guidance to staff on managing customer declarations of intention to attempt suicide or self-harm in November 2016. This was part of a programme of regular reviews we undertake to ensure guidance is meeting the need for staff and customers. The guidance requires jobcentres to hold local plans that identify the approach to take, local contacts and support and to review and revise these local plans regularly to ensure information is accurate and appropriate.</p><p> </p><p>A further regular review is currently taking place to ensure our policies and guidance remain current. Any changes identified as a result will be applied to guidance later this year.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 07/03/2018 17:26:05 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4212 label Biography information for Debbie Abrahams

828255

registered interest
date	22/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many work coaches in each job centre have received mental health training.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	124215
answer	answer is ministerial correction date of answer 25/01/2018 answer text <p>The information requested is not held at Jobcentre level and could only be provided at disproportionate cost.</p><p>As outlined in the response to PQ 121780, each Work Coach receives comprehensive and tailored training based on their individual knowledge and requirements. The mental health route way forms part of the UC Full Service Work Coach training, and all work coaches working on Full Service will have undertaken this.</p><p>In addition to Work Coach support, the Department has also recruited local Community Partners to provide extra expertise on disability and health conditions. Furthermore, our Disability Employment Advisors actively provide advice and guidance to support claimants with disabilities, including those with mental health issues.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 25/01/2018 16:34:05 answering member 4071 label Biography information for Sarah Newton
tabling member	4243 label Biography information for Dan Jarvis

819103

registered interest
date	09/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 December to Question 118098, what proportion of work coaches received the mental health training set out in the Government's paper, Improving Lives: the Future of Work, Health and Disability, published on 30 November 2017.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	121780
answer	answer is ministerial correction date of answer 15/01/2018 answer text <p>Each work coach receives comprehensive and tailored training based on their individual knowledge and requirements. This involves a number of packages that can come under the definition of mental health training, either in whole or in part. Pursuant to question 118908 these are:</p><p> </p><ul><li>Training on the Work and Health Conversation is now complete and all work coaches requiring this training have received it.</li><li>The mental health route way forms part of the UC Full Service Work Coach training, and all work coaches working on Full Service will have undertaken this</li><li>For the enhanced mental health training for work coaches, this training is ongoing and information on exact numbers is not currently available [but will be in due course].</li></ul> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 15/01/2018 17:17:21 answering member 4071 label Biography information for Sarah Newton
tabling member	4243 label Biography information for Dan Jarvis

818786

registered interest
date	08/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what plans his Department has to provide training to JobCentre staff to support refugees.
tabling member constituency	Bristol West
tabling member printed	Thangam Debbonaire
uin	121550
answer	answer is ministerial correction date of answer 15/01/2018 answer text <p>Jobcentre Plus staff are trained to consider a person's circumstances and to tailor support according to their individual needs. Staff complete claimant awareness training that covers a wide range of claimant circumstances including refugees. Staff also have access to information on services and support available in their local area for vulnerable claimants including refugees.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 15/01/2018 15:27:52 answering member 4495 label Biography information for Kit Malthouse
tabling member	4433 label Biography information for Thangam Debbonaire

806676

registered interest
date	14/12/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department has taken to ensure staff at a JobCentre Plus are adequately trained in their duties to improve the level of claimant satisfaction rates.
tabling member constituency	Redcar
tabling member printed	Anna Turley
uin	119752
answer	answer is ministerial correction date of answer 19/12/2017 answer text <p>The Department has effective processes to identify individual training needs, resulting in role specific learning, including the provision of excellent customer service. This is underpinned by workplace consolidation activities observed by managers, which supports individuals to continuously improve and develop their skills and knowledge.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 19/12/2017 14:38:42 answering member 3969 label Biography information for Damian Hinds
tabling member	4449 label Biography information for Anna Turley

802548

registered interest
date	07/12/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many work coaches have not yet received the training set out in the the Government's publication entitled Improving Lives: the Future of Work, Health and Disability, published on 30 November 2017.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	118098
answer	answer is ministerial correction date of answer 12/12/2017 answer text <p>Each work coach receives comprehensive and tailored training based on their individual knowledge and requirements.</p><p>The training described in ‘Improving Lives: the Future of Work, Health and Disability’ can be separated into three distinct areas. Training for Health and Work conversations has currently been undertaken by around 14,500 Work Coaches and Team Leaders.</p><p>The health route way forms part of the UC Full Service Work Coach training, and all work coaches working on Full Service will have undertaken this.</p><p>It is our plan that 5,000 operational colleagues, including Work Coaches, will have undertaken the enhanced mental health training within 2017/18. A further 13,000 colleagues are planned to undertake this in 2018/19.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 12/12/2017 15:08:23 answering member 4071 label Biography information for Sarah Newton
tabling member	4243 label Biography information for Dan Jarvis

789197

registered interest
date	14/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if his Department will develop scientific training in autism for work coaches in Jobcentre Plus.
tabling member constituency	Barnsley East
tabling member printed	Stephanie Peacock
uin	112818
answer	answer is ministerial correction date of answer 22/11/2017 answer text <p>The Department for Work and Pensions supports work coaches to build a strong relationship with all claimants through a comprehensive training and accreditation programme. This includes training to understand specific claimant needs. DWP has undertaken an extensive autism and neurodiversity training programme to upskill staff across the Jobcentre Plus network, reaching 1200 staff members. This was delivered by Autism Alliance UK and was facilitated by disabled people with autistic spectrum conditions.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 22/11/2017 11:31:48 answering member 3969 label Biography information for Damian Hinds
tabling member	4607 label Biography information for Stephanie Peacock