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1172616

registered interest
date	22/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Computers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many computers are available for public use in Jobcentres in (a) each region of England and (b) the UK.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	6616
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>The information requested is detailed below and is from internal DWP data which is correct at the time of this response.</p><p> </p><p>a) English regions</p><table><tbody><tr><td><p><strong>Region</strong></p></td><td><p><strong>Number of devices</strong></p></td></tr><tr><td><p>Southern England</p></td><td><p>1380</p></td></tr><tr><td><p>London &amp; Home Counties</p></td><td><p>1128</p></td></tr><tr><td><p>Central</p></td><td><p>1214</p></td></tr><tr><td><p>Northern England</p></td><td><p>2096</p></td></tr></tbody></table><p> </p><p>b) UK</p><table><tbody><tr><td><p><strong>Region (total)</strong></p></td><td><p><strong>Number of devices</strong></p></td></tr><tr><td><p>England</p></td><td><p>5818</p></td></tr><tr><td><p>Scotland</p></td><td><p>784</p></td></tr><tr><td><p>Wales</p></td><td><p>480</p></td></tr></tbody></table><p> </p><ul><li>The project that led on delivering our new PCs instructed offices to place the number of devices they have for replacement. However, some offices ordered a reduced number of devices based on capacity in the office and the need of customers at that time.</li><li>We closed a number of offices between 2017 and 2019. In the past twelve months, we have closed a further 9 sites and completed 7 co-locations and where those offices were co-located, DWP devices were not installed because PCs for public use were provided by the Local Authority or Third Party.</li></ul><p> </p><p>We also have improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices to access internet services.</p><p> </p><p>We also constantly review the number of PC’s available for customers and have capacity to increase the number of devices quickly, if the need arises.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 27/01/2020 17:44:24 answering member 4513 label Biography information for Mims Davies
tabling member	1400 label Biography information for Kevin Brennan

1077338

registered interest
date	25/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Computers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 19 February to Question 221633 on Jobcentres: Computers, how many JobPoints/JobKiosks were available for public use in each of the regions of England in (a) 2010, (b) 2011, (c) 2012, (d) 2013 and (e) 2014.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	225426
answer	answer is ministerial correction date of answer 28/02/2019 answer text <p>The information requested is not held.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 28/02/2019 16:35:48 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1400 label Biography information for Kevin Brennan

1061195

registered interest
date	14/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Computers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the total number of computers available for public use in Jobcentres in England was in each year since 2010.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	221632
answer	answer is ministerial correction date of answer 19/02/2019 answer text <p>The information requested is detailed below and is from internal DWP data which has not been quality assured to official statistical standards:</p><p /><p>Reliable data for the period 2010-2013 is not held.</p><p> </p><p>In 2014 national roll-out of customer devices* was completed by June 2014, with a total in England of 6761.</p><p> </p><p>Between 2015 and 2018 these devices were maintained in England at 6761.</p><p> </p><p>In 2019 the number of customer devices in jobcentres in England has reduced to 6409 due to the rationalisation of the DWP Estate. These figures include 44 new up to date customer devices which have been installed and are currently being trialled in 3 offices in England from 2019. This should result in all devices in England being replaced during 2019 with new bespoke machines designed to support the Universal Credit customer journey.</p><p> </p><p>Notes:</p><p> </p><p>* A desktop computer available for public use, available for the majority of time with the exception of servicing and updates.</p><p> </p><p>These figures do not include “JobPoints/JobKiosks” that could be used by the public for job search activities and which were completely decommissioned by November 2014.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/02/2019 18:10:01 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1400 label Biography information for Kevin Brennan

1061197

registered interest
date	14/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Computers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many computers have been available for public use in Jobcenters in each region of England in each year since 2010.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	221633
answer	answer is ministerial correction date of answer 19/02/2019 answer text <p>The information requested is detailed below and is from internal DWP data which has not been quality assured to official statistical standards:</p><p> </p><p>Reliable data for the period 2010-2013 is not held.</p><p> </p><p>For the period 2014-2019 the number of devices * is detailed in the table below:</p><p> </p><table><tbody><tr><td><p>Region</p></td><td><p>Years 2014-2018</p></td><td><p>Number of devices</p></td></tr><tr><td><p>Southern</p></td><td rowspan="5"><p> </p></td><td><p>1101</p></td></tr><tr><td><p>London &amp; Home Counties</p></td><td><p>1794</p></td></tr><tr><td><p>Central</p></td><td><p>1553</p></td></tr><tr><td><p>North West</p></td><td><p>1050</p></td></tr><tr><td><p>North East</p></td><td><p>1263</p></td></tr><tr><td><p>Region</p></td><td><p>Year: 2019</p></td><td><p>Number of devices</p></td></tr><tr><td><p>Southern</p></td><td rowspan="5"><p> </p></td><td><p>1044</p></td></tr><tr><td><p>London &amp; Home Counties</p></td><td><p>1723</p></td></tr><tr><td><p>Central</p></td><td><p>1462</p></td></tr><tr><td><p>North West</p></td><td><p>992</p></td></tr><tr><td><p>North East</p></td><td><p>1188</p></td></tr></tbody></table><p> </p><p>For 2019 the number of customer devices in jobcentres in England has reduced overall to 6409, due to the rationalisation of the DWP Estate. These figures include 44 new up to date customer devices which have been installed and are currently being trialled in 3 offices in England from 2019. This should result in all devices in England being replaced during 2019 with new bespoke machines designed to support the Universal Credit customer journey.</p><p> </p><p>Notes:</p><p> </p><p><strong>* </strong>A desktop computer available for public use, available for the majority of time with the exception of servicing and updates.</p><p> </p><p>These figures do not include “JobPoints/JobKiosks” that could be used by the public for job search activities and which were completely decommissioned by November 2014</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/02/2019 18:27:55 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1400 label Biography information for Kevin Brennan