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1145022

registered interest
date	05/09/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Woking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what information his Department holds on (a) the peak seat capacity and (b) demand for rail services between Woking to London Waterloo in each peak morning hour.
tabling member constituency	Woking
tabling member printed	Mr Jonathan Lord
uin	287524
answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>The Department for Transport receives demand and capacity information for services at selected stations based on counts carried out by each Train Operating Company (TOC). This information is provided to the Department by the TOCs in confidence, as it relates to the way in which train operating companies operate their businesses.</p><p> </p><p>The Department publishes aggregated statistics showing overall passenger numbers and crowding levels into the major cities and central London stations in the publication ‘<em>Rail passenger numbers and crowding on weekdays in major cities in England and Wales: 2018’. </em>Information on the total number of seats and passenger numbers travelling from all locations into London Waterloo (via Vauxhall) is presented in the table below.</p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Morning peak seating and passenger number arrivals into London Waterloo on a typical autumn weekday in 2018</strong></p><table><tbody><tr><td><p><strong>Time</strong></p></td><td><p><strong>07:00 - 07:59</strong></p></td><td><p><strong>08:00 - 08:59</strong></p></td><td><p><strong>09:00 - 09:59</strong></p></td></tr><tr><td><p>Passengers</p></td><td><p>36,889</p></td><td><p>51,538</p></td><td><p>25,988</p></td></tr><tr><td><p>Total seats</p></td><td><p>28,764</p></td><td><p>36,223</p></td><td><p>24,969</p></td></tr></tbody></table><p><em> </em></p><p>Additional years are available at the link below:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/820139/rai0203.ods" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/820139/rai0203.ods</a></p><p> </p><p>The only services which are exempt from commercial confidentiality are those which feature in the ‘top ten’ most overcrowded peak train services into major cities. In Autumn 2018, the 07:02 Woking to London Waterloo service featured in this list.</p><p> </p><p>Full details are available from the statistical release at the following link:</p><p><a href="https://www.gov.uk/government/statistics/rail-passenger-numbers-and-crowding-on-weekdays-in-major-cities-in-england-and-wales-2018" target="_blank">https://www.gov.uk/government/statistics/rail-passenger-numbers-and-crowding-on-weekdays-in-major-cities-in-england-and-wales-2018</a></p><p> </p><p> </p> answering member constituency Daventry answering member printed Chris Heaton-Harris question first answered 09/09/2019 12:02:57 answering member 3977 label Biography information for Chris Heaton-Harris
tabling member	4090 label Biography information for Mr Jonathan Lord

1145025

registered interest
date	05/09/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Woking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many train services from Woking to London Waterloo were cancelled as a result of train reliability issues in the last six months.
tabling member constituency	Woking
tabling member printed	Mr Jonathan Lord
uin	287527
answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>The Department does not hold this information, but officials have asked SWR to get in touch with the Honourable Member to discuss his concerns, and answer this and any other questions he may have.</p><p> </p> answering member constituency Daventry answering member printed Chris Heaton-Harris question first answered 09/09/2019 12:35:23 answering member 3977 label Biography information for Chris Heaton-Harris
tabling member	4090 label Biography information for Mr Jonathan Lord

1144457

registered interest
date	03/09/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Woking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what recent assessment he has made of the adequacy of railway services between London and Woking.
tabling member constituency	Woking
tabling member printed	Mr Jonathan Lord
uin	286204
answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>South Western Railways’s (SWR) Franchise Agreement contains provisions that incentivises SWR to improve its own performance, and to work jointly with Network Rail. Challenging targets for performance have been set and where performance falls below expected levels, SWR is required to invest additional sums of money into initiatives to address the causes of the poor performance. This has been the case in the first two years of the Franchise, where targets were not met. My officials continue to closely monitor SWR’s performance and are currently in the process of contracting a Remedial Agreement plan.</p> answering member constituency Daventry answering member printed Chris Heaton-Harris question first answered 09/09/2019 16:18:06 answering member 3977 label Biography information for Chris Heaton-Harris
tabling member	4090 label Biography information for Mr Jonathan Lord

1144478

registered interest
date	03/09/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Woking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, if he will take steps to require train companies operating services from Woking station into London to compensate passengers in instances of a reduced service over an extended period of time.
tabling member constituency	Woking
tabling member printed	Mr Jonathan Lord
uin	286219
answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>Compensation is not offered to rail passengers during instances of a reduced service. However, when things go wrong, and passengers are unable to make informed decisions about their ticket purchases, for example due to unannounced timetable changes, passengers are entitled to claim a refund.</p><p> </p><p>The South Western Railway (SWR) Passenger's Charter informs passengers of the amount of compensation they may claim back for a delay or cancellation. Compensation is measured against the timetable in operation on the day of travel. Recently the SWR timetable has had to be amended to mitigate the impact of the RMT strikes, and SWR are required to publicise these changes in advance of the day in question. If delays occur on the day compared to the temporary timetable in place, then passengers will be entitled to claim Delay Repay compensation for delays of 15 minutes or more on SWR.</p><p> </p> answering member constituency Daventry answering member printed Chris Heaton-Harris question first answered 09/09/2019 13:26:33 answering member 3977 label Biography information for Chris Heaton-Harris
tabling member	4090 label Biography information for Mr Jonathan Lord