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<p>Train and station operators are required by their operating licences to establish
and comply with a disabled people's protection policy (DPPP). This must be approved
by the Office of Rail and Road (ORR), the independent regulator of the railways, which
took over responsibility for approving and monitoring DPPPs from the Department in
October 2013.</p><p>A DPPP sets out the arrangements and assistance that an operator
will provide to protect the interests of disabled people using its services and to
facilitate such use. Network Rail has a DPPP setting out the assistance it will provide
at London Euston and at the other 17 stations it manages.</p><p>If there is evidence
that Network Rail is not achieving good outcomes for passengers this should be referred
to Network Rail so they can put it right, or to ORR if it is not resolved. ORR can
take a number of steps where it finds evidence that there is a problem, including,
ultimately, following its enforcement policy where other means have failed.</p><p>I
have contacted Network Rail on this point who have informed me that they offer a free
mobility assistance service to all passengers that feel they need an extra hand during
their travel to and from Euston station. This includes help boarding and alighting
trains, assistance with onward journeys on other forms of transport, access to the
station toilets and access to the first class lounge. This service does not include
assistance to and from the shops on the concourse. Mobility assistance vehicles are
available, seating a maximum of three people.</p>
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