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<p>South Western Railways’s (SWR) Franchise Agreement contains provisions that incentivises
SWR to improve its own performance, and to work jointly with Network Rail. Challenging
targets for performance have been set and where performance falls below expected levels,
SWR is required to invest additional sums of money into initiatives to address the
causes of the poor performance. This has been the case in the first two years of the
Franchise, where targets were not met. My officials continue to closely monitor SWR’s
performance and are currently in the process of contracting a Remedial Agreement plan.</p>
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