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answering dept id	26
question text	To ask the Secretary of State for Business%2C Innovation and Skills%2C what assessment he has made of the number of %28a%29 cases of mediation undertaken between banks and individuals or companies and %28b%29 outcome of mediation following use of the enterprise finance guarantee scheme.
max answer › date of answer	2014-10-24

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

93747

registered interest

date

16/10/2014

answering body

Department for Business, Innovation and Skills

answering dept id

answering dept short name

Business, Innovation and Skills

answering dept sort name

Business, Innovation and Skills

hansard heading

Enterprise Finance Guarantee Scheme

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the number of (a) cases of mediation undertaken between banks and individuals or companies and (b) outcome of mediation following use of the enterprise finance guarantee scheme.

tabling member constituency

Delyn

tabling member printed

Mr David Hanson

uin

210871

answer

is ministerial correction

date of answer

24/10/2014

answer text

Operation of the Enterprise Finance Guarantee (EFG) is devolved by the Department for Business, Innovation and Skills (BIS) to the participating lenders. BIS monitors lenders’ administration of EFG but does not intervene in individual disputes between lenders and borrowers. If a borrower has a complaint regarding their loan they should initially follow their lender’s internal complaints process. If that does not provide a satisfactory outcome then in most cases they have the option of approaching the Financial Ombudsman Service. Use of mediation as a means of resolving any disputes which may have arisen between participating lenders and borrowers who have received an EFG-backed loan is a matter for the lender and borrower.

answering member constituency

West Suffolk

answering member printed

Matthew Hancock

question first answered

24/10/2014 11:30:48

answering member

4070

label	Biography information for Matt Hancock

tabling member

533

label	Biography information for David Hanson