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93748

registered interest
date	16/10/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Enterprise Finance Guarantee Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Innovation and Skills, how many complaints about the Enterprise Finance Guarantee Scheme his Department has received in each year since the inception of that scheme.
tabling member constituency	Delyn
tabling member printed	Mr David Hanson
uin	210872
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>Delivery of EFG is fully devolved to over 40 participating lenders, each of which has their own arrangements for handling customer complaints. The Department does not mediate in disputes between individual borrowers and lenders. Any business complaining to BIS or the British Business Bank is guided in the first instance to follow their lender’s complaints procedure. Upon exhaustion of that process the next step for dealing with an unresolved dispute in most instances will be to refer it to the Financial Ombudsman Service.</p><p> </p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/10/2014 13:08:39 answering member 4070 label Biography information for Matt Hancock
tabling member	533 label Biography information for David Hanson

93749

registered interest
date	16/10/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Enterprise Finance Guarantee Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Innovation and Skills, how many applications to the Enterprise Finance Guarantee Scheme have been (a) submitted, (b) approved and (c) terminated following approval by his Department since the inception of that scheme.
tabling member constituency	Delyn
tabling member printed	Mr David Hanson
uin	210873
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>Delivery of the Enterprise Finance Guarantee (EFG) is fully devolved to over 40 participating lenders. As such the Department for Business Innovation and Skills does not directly receive, approve or terminate any EFG applications.</p><p>Participating lenders do not report to the Department numbers of applications submitted or terminated. Since inception of the scheme in January 2009, participating lenders have made offers of 26,189 EFG-backed loans and other types of debt facilities.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/10/2014 13:09:56 answering member 4070 label Biography information for Matt Hancock
tabling member	533 label Biography information for David Hanson