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<p>The table below shows the number of referrals (complaints) from the Pay and Work
Rights Helpline (PWRH) to relevant enforcement authorities for the 2010/11 to 2013/14
financial years.</p><p> </p><p><strong>Table 1: Referrals from the PWRH to each enforcement
agencies, 2010/11 to 2013/14</strong></p><table><tbody><tr><td><p> </p></td><td><p>2010/11</p></td><td><p>2011/12</p></td><td><p>2012/13</p></td><td><p>2013/14</p></td></tr><tr><td><p>HMRC</p></td><td><p>2,080</p></td><td><p>2,440</p></td><td><p>2,610</p></td><td><p>3,690</p></td></tr><tr><td><p>EAS</p></td><td><p>490</p></td><td><p>530</p></td><td><p>600</p></td><td><p>630</p></td></tr><tr><td><p>HSE</p></td><td><p>200</p></td><td><p>250</p></td><td><p>210</p></td><td><p>250</p></td></tr><tr><td><p>DEFRA</p></td><td><p>280</p></td><td><p>210</p></td><td><p>200</p></td><td><p>150</p></td></tr><tr><td><p>GLA</p></td><td><p>60</p></td><td><p>70</p></td><td><p>50</p></td><td><p>50</p></td></tr></tbody></table><p>*The
Pay and Work Rights Helpline opened in May 2009</p><p><strong> </strong></p><p><strong>Notes</strong></p><p>1.
Numbers are rounded to the nearest 10.</p><p>2. Calls can be referred to more than
one agency so the sum does not amount to the total number of calls referred for the
period.</p><p>3. Calls referred to agencies include complaints, complex queries and
calls where intelligence was passed to other agencies.</p><p>4. Figures include referrals
via all PWRH communication channels, including telephone calls, post and online complaints.</p><p>5.
These figures are based on final data submitted by BSS on closure at the end of March
2015. They may not reconcile with provisional data provided while the old helpline
was operational.</p><p> </p>
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