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1567294

registered interest
date	16/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	District Heating: Regulation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will bring forward legislative proposals to bring heat networks under the remit of Ofgem.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	124035
answer	answer is ministerial correction date of answer 19/01/2023 answer text <p>The Government remains committed to the important measures in the Energy Security Bill to deliver change in the energy system over the long term, including giving new powers to Ofgem as the preferred regulator for the heat networks sector. The Energy Security Bill is being taken forward in this Parliamentary session. The Government expects Ofgem to take up its role as regulator in 2024.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 19/01/2023 12:03:47 answering member 1482 label Biography information for Graham Stuart
tabling member	4591 label Biography information for Sarah Olney

1566070

registered interest
date	11/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy Bills Rebate
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the Energy Bill Support Scheme Alternative Funding, when the online portal for applications for that scheme will open open on gov.uk; and when draft guidance on that scheme will be issued to local authorities
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	121062
answer	answer is ministerial correction date of answer 16/01/2023 answer text <p>The application portal for the Energy Bills Support Scheme Alternative Funding is due to open later this month. In addition, the guidance on the scheme is expected to be issued to Local Authorities shortly.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 16/01/2023 14:53:43 answering member 1482 label Biography information for Graham Stuart
tabling member	4591 label Biography information for Sarah Olney

1566118

registered interest
date	11/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Royal Mail: Ofcom
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the adequacy of Ofcom's regulatory powers to hold Royal Mail to account.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	121081
answer	answer is ministerial correction date of answer 20/01/2023 answer text <p>Section 54 and Schedule 7 of the Postal Services Act 2011 give Ofcom robust powers to enforce the regulatory requirements it has imposed on Royal Mail and other postal service providers, including instituting court proceedings or imposing financial penalties where appropriate.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 20/01/2023 14:41:02 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4591 label Biography information for Sarah Olney

1566119

registered interest
date	11/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Postal Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent discussions he has had with Ofcom on the impact of letter delivery delays on (a) vulnerable consumers and (b) small businesses.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	121082
answer	answer is ministerial correction date of answer 20/01/2023 answer text <p>Ministers and officials meet with Ofcom regularly to discuss a range of issues in relation to its role as the regulatory authority for the postal sector, including the overall provision of the universal service obligation.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 20/01/2023 14:41:46 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4591 label Biography information for Sarah Olney

1566120

registered interest
date	11/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Royal Mail: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make an assessment of the appropriateness of Ofcom’s month-long suspension of Royal Mail’s quality of service targets.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	121083
answer	answer is ministerial correction date of answer 20/01/2023 answer text <p>As the independent regulator, it is for Ofcom to explain the decisions it takes on the regulatory framework.</p><p> </p><p>In its 2022 review of postal regulation, Ofcom decided to retain Royal Mail’s exemption from meeting performance targets during the Christmas period as it considered that its current approach remained appropriate. In coming to its decision, Ofcom carefully considered consultation responses including from consumer bodies but reserves the right to propose further action in this area if necessary.</p><p> </p><p>Ofcom considers Royal Mail’s performance against its quality of service targets and will continue to closely monitor performance for 2022-23 which it has been clear should no longer be impacted by Covid-19.</p><p> </p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 20/01/2023 14:39:55 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4591 label Biography information for Sarah Olney

1564148

registered interest
date	06/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Trading Standards: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how much funding has been provided to Trading Standards (a) nationally and (b) by local authority in each of the last five years.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	117772
answer	answer is ministerial correction date of answer 11/01/2023 answer text <p>Local authorities across England, Scotland and Wales are responsible for funding Local Authority Trading Standards Services (LATSS). Local authorities are independent from central government and are responsible for determining their resourcing priorities in accordance with the needs of the local electorate. Local government expenditure is determined by the block grant to local authorities, with the remainder raised from local taxation. This funding is used to resource LATSS.</p><p> </p><p>The Department established National Trading Standards (NTS) in England and Wales, to better enable local authorities to take coordinated action against consumer scams. Trading Standards Scotland (TSS) was created to provide a similar role in Scotland. The resources are supplementary and distinct from LATSS funding. Funding in each of the last five years is provided below.</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p> </p></td><td><p>NTS and TSS</p></td></tr><tr><td><p>22/23</p></td><td><p>£13,242,000</p></td></tr><tr><td><p>21/22</p></td><td><p>£13,242,000</p></td></tr><tr><td><p>20/21</p></td><td><p>£13,235,800</p></td></tr><tr><td><p>19/20</p></td><td><p>£14,440,000</p></td></tr><tr><td><p>18/19</p></td><td><p>£14,676,000</p></td></tr><tr><td><p>Total</p></td><td><p><strong>£68,835,800</strong></p></td></tr></tbody></table> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 11/01/2023 17:50:43 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4591 label Biography information for Sarah Olney

1564589

registered interest
date	06/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Buildings: Repairs and Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent estimate his Department has made of number of (a) businesses and (b) individuals that are qualified to implement retrofitting measures in (i) homes and (ii) other buildings in England.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	117779
answer	answer is ministerial correction date of answer 12/01/2023 answer text <p>For work carried out under Government schemes installers are required to be TrustMark registered. There are additional certifications required for energy efficiency measures (PAS - Publicly Available Specifications) and low carbon heating measures (MCS - Microgeneration Certification Scheme). In November 2022, there were 1782 TrustMark businesses across the UK which were certified to PAS or MCS standards.</p><p> </p><p>The Mace market intelligence report commissioned by BEIS last year outlined that in 2021 there were 154,748 individuals installing energy efficiency measures in England. Research undertaken last year by Eunomia indicates there are between 36,000 and 87,000 non-domestic retrofit businesses in the UK.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 12/01/2023 15:32:00 answering member 1482 label Biography information for Graham Stuart previous answer version 46082 answering member constituency Beverley and Holderness answering member printed Graham Stuart answering member 1482 label Biography information for Graham Stuart
tabling member	4591 label Biography information for Sarah Olney

1562930

registered interest
date	19/12/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Private Sector: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he will make it his policy to regulate waiting times for telephone calls from the public to large private organisations.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	113293
answer	answer is ministerial correction date of answer 12/01/2023 answer text <p>The telecoms regulator, Ofcom, published a report on service standards across the telecoms industry, including call waiting times in May 2022. A copy of the report can be found at: <a href="https://www.ofcom.org.uk/news-centre/2022/best-and-worst-telecoms-customer-service-revealed" target="_blank">https://www.ofcom.org.uk/news-centre/2022/best-and-worst-telecoms-customer-service-revealed</a>.</p><p> </p><p>The Government expects all firms to treat their customers fairly, but does not have plans to amend the consumer protection law in this area. How customer services are operated is a matter for firms, and there are many different channels of communication firms offer.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake grouped question UIN 113294 question first answered 12/01/2023 11:58:07 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4591 label Biography information for Sarah Olney

1562931

registered interest
date	19/12/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Private Sector: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department has made an estimate of the average response time to telephone calls from the public to large private sector organisations; and what steps he is taking to improve these times.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	113294
answer	answer is ministerial correction date of answer 12/01/2023 answer text <p>The telecoms regulator, Ofcom, published a report on service standards across the telecoms industry, including call waiting times in May 2022. A copy of the report can be found at: <a href="https://www.ofcom.org.uk/news-centre/2022/best-and-worst-telecoms-customer-service-revealed" target="_blank">https://www.ofcom.org.uk/news-centre/2022/best-and-worst-telecoms-customer-service-revealed</a>.</p><p> </p><p>The Government expects all firms to treat their customers fairly, but does not have plans to amend the consumer protection law in this area. How customer services are operated is a matter for firms, and there are many different channels of communication firms offer.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake grouped question UIN 113293 question first answered 12/01/2023 11:58:07 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4591 label Biography information for Sarah Olney

1549416

registered interest
date	07/12/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Department for Business, Energy and Industrial Strategy: Energy
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what the energy performance certificate rating is for each building (a) rented and (b) owned by his Department as of 7 December 2022.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	105379
answer	answer is ministerial correction date of answer 13/12/2022 answer text <p>The Department does not own any buildings. BEIS is the primary occupier of the building at 1 Victoria Street, London. The most recent Energy Performance Certificate (EPC) rating for this building was D and expired October 2022. The landlord has been asked to make the necessary arrangements for its renewal. The current Display Energy Certificate (DEC) is E and expires April 2023.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 13/12/2022 18:37:28 answering member 1482 label Biography information for Graham Stuart
tabling member	4591 label Biography information for Sarah Olney