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<p>The Universal Service Obligation is set out in the Postal Services Act 2011 and
ensures a six-day a week, one price goes anywhere, service for the delivery and collection
of letters (and five days a week for parcels) throughout the United Kingdom. Ofcom,
as the UK’s designated independent regulator of postal services, monitors the delivery
of the universal postal service standards.</p><p> </p><p>Beyond the Universal Service
Obligation, the delivery of premium products is an operational matter for Royal Mail.</p>
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