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1019303

registered interest
date	03/12/2018
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Green Deal Scheme: Appeals
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many Green Deal appeals have been received by the Secretary of State for Business, Energy and Industrial Strategy following an offer or refusal of compensation from the Green Deal Finance Company; and how many of those appeals have been decided.
tabling member printed	Lord Teverson
uin	HL11992
answer	answer is ministerial correction date of answer 10/12/2018 answer text <p>The Department has put in place a robust process for handling complaints relating to one particular Green Deal Provider, HELMS. As part of this process, the Green Deal Finance Company (GDFC) has made offers to many consumers and over 100 customers have had their complaints accepted and agreed offers from GDFC.</p><p> </p><p>At the end of November, 61 appeals had been received by the Department for Business, Energy and Industrial Strategy following an offer or refusal of compensation from the Green Deal Finance Company. Of these, one appeal has been decided. The longest length of time outstanding for these appeals is 13 months and the average time for outstanding appeals is eight months.</p><p> </p><p>The Department is committed to resolving those cases fairly and as quickly as possible. However, the complex and legal nature of the redress process prescribed by the Regulations and volume of information we receive from consumers means complaints take some time to resolve. The Department has obtained additional support to review cases in order to speed up the process and is aiming to address the backlog of appeals within the next few months.</p> answering member printed Lord Henley grouped question UIN HL11993 HL11994 question first answered 10/12/2018 17:19:26 answering member 2616 label Biography information for Lord Henley
tabling member	3789 label Biography information for Lord Teverson

1019304

registered interest
date	03/12/2018
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Green Deal Scheme: Appeals
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how long they expect the Secretary of State for Business, Energy and Industrial Strategy to take to decide a Green Deal appeal following an offer or refusal from the Green Deal Finance Company; and how often that expectation has been met.
tabling member printed	Lord Teverson
uin	HL11993
answer	answer is ministerial correction date of answer 10/12/2018 answer text <p>The Department has put in place a robust process for handling complaints relating to one particular Green Deal Provider, HELMS. As part of this process, the Green Deal Finance Company (GDFC) has made offers to many consumers and over 100 customers have had their complaints accepted and agreed offers from GDFC.</p><p> </p><p>At the end of November, 61 appeals had been received by the Department for Business, Energy and Industrial Strategy following an offer or refusal of compensation from the Green Deal Finance Company. Of these, one appeal has been decided. The longest length of time outstanding for these appeals is 13 months and the average time for outstanding appeals is eight months.</p><p> </p><p>The Department is committed to resolving those cases fairly and as quickly as possible. However, the complex and legal nature of the redress process prescribed by the Regulations and volume of information we receive from consumers means complaints take some time to resolve. The Department has obtained additional support to review cases in order to speed up the process and is aiming to address the backlog of appeals within the next few months.</p> answering member printed Lord Henley grouped question UIN HL11992 HL11994 question first answered 10/12/2018 17:19:26 answering member 2616 label Biography information for Lord Henley
tabling member	3789 label Biography information for Lord Teverson

1019305

registered interest
date	03/12/2018
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Green Deal Scheme: Appeals
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what are the (1) longest, and (2) average, length of time outstanding for appeals made to the Secretary of State for Business, Energy and Industrial Strategy following an offer or refusal of compensation from the Green Deal Finance Company.
tabling member printed	Lord Teverson
uin	HL11994
answer	answer is ministerial correction date of answer 10/12/2018 answer text <p>The Department has put in place a robust process for handling complaints relating to one particular Green Deal Provider, HELMS. As part of this process, the Green Deal Finance Company (GDFC) has made offers to many consumers and over 100 customers have had their complaints accepted and agreed offers from GDFC.</p><p> </p><p>At the end of November, 61 appeals had been received by the Department for Business, Energy and Industrial Strategy following an offer or refusal of compensation from the Green Deal Finance Company. Of these, one appeal has been decided. The longest length of time outstanding for these appeals is 13 months and the average time for outstanding appeals is eight months.</p><p> </p><p>The Department is committed to resolving those cases fairly and as quickly as possible. However, the complex and legal nature of the redress process prescribed by the Regulations and volume of information we receive from consumers means complaints take some time to resolve. The Department has obtained additional support to review cases in order to speed up the process and is aiming to address the backlog of appeals within the next few months.</p> answering member printed Lord Henley grouped question UIN HL11992 HL11993 question first answered 10/12/2018 17:19:26 answering member 2616 label Biography information for Lord Henley
tabling member	3789 label Biography information for Lord Teverson

1019382

registered interest
date	03/12/2018
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Green Deal Scheme: Appeals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 24 October 2018 to Question 179252 on Green Deal Scheme: Appeals, how many appeals referred to the Secretary of State for Business, Energy and Industrial Strategy (a) have been resolved and (b) remain outstanding.
tabling member constituency	Kilmarnock and Loudoun
tabling member printed	Alan Brown
uin	198306
answer	answer is ministerial correction date of answer 06/12/2018 answer text <p>I refer the hon. Member to the answer I gave him on 24 October 2018 to Question 179252. The Department is continuing to work through all outstanding cases, and at the end of November a total of ninety are being reviewed.</p><p>All eligible cases referred to the Secretary of State for Business Energy and Industrial Strategy will be considered under The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012 (the Regulations). The Department is committed to resolving those cases fairly and as quickly as possible. However, the complex and legal nature of the redress process prescribed by the Regulations and volume of information we receive from consumers means complaints take some time to resolve. The Department has obtained additional support to review cases in order to speed up the process and is aiming to address the backlog of appeals.</p><p> </p><p> </p><table><tbody><tr><td><p>Months outstanding</p></td><td><p>Number of appeals</p></td></tr><tr><td><p>1</p></td><td><p>6</p></td></tr><tr><td><p>2</p></td><td><p>4</p></td></tr><tr><td><p>3</p></td><td><p>9</p></td></tr><tr><td><p>4</p></td><td><p>8</p></td></tr><tr><td><p>5</p></td><td><p>1</p></td></tr><tr><td><p>6</p></td><td><p>5</p></td></tr><tr><td><p>7</p></td><td><p>3</p></td></tr><tr><td><p>8</p></td><td><p>3</p></td></tr><tr><td><p>9</p></td><td><p>10</p></td></tr><tr><td><p>10</p></td><td><p>10</p></td></tr><tr><td><p>11</p></td><td><p>14</p></td></tr><tr><td><p>12</p></td><td><p>10</p></td></tr><tr><td><p>Longer than 12 months</p></td><td><p>7</p></td></tr></tbody></table> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 198307 question first answered 06/12/2018 16:02:24 answering member 3974 label Biography information for Claire Perry
tabling member	4470 label Biography information for Alan Brown

1019383

registered interest
date	03/12/2018
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Green Deal Scheme: Appeals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 24 October 2018 to Question 179252 on Green Deal Scheme: Appeals, how many of the 77 outstanding cases that have been referred to the Secretary of State for Business, Energy and Industrial Strategy have been with the Secretary of State for (a) one, (b) two, (c) three, (d) four, (e) five, (f) six, (g) seven, (h) eight, (i) nine, (j) 10, (k) 11 and (l) 12 months or longer without a final decision having been made.
tabling member constituency	Kilmarnock and Loudoun
tabling member printed	Alan Brown
uin	198307
answer	answer is ministerial correction date of answer 06/12/2018 answer text <p>I refer the hon. Member to the answer I gave him on 24 October 2018 to Question 179252. The Department is continuing to work through all outstanding cases, and at the end of November a total of ninety are being reviewed.</p><p>All eligible cases referred to the Secretary of State for Business Energy and Industrial Strategy will be considered under The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012 (the Regulations). The Department is committed to resolving those cases fairly and as quickly as possible. However, the complex and legal nature of the redress process prescribed by the Regulations and volume of information we receive from consumers means complaints take some time to resolve. The Department has obtained additional support to review cases in order to speed up the process and is aiming to address the backlog of appeals.</p><p> </p><p> </p><table><tbody><tr><td><p>Months outstanding</p></td><td><p>Number of appeals</p></td></tr><tr><td><p>1</p></td><td><p>6</p></td></tr><tr><td><p>2</p></td><td><p>4</p></td></tr><tr><td><p>3</p></td><td><p>9</p></td></tr><tr><td><p>4</p></td><td><p>8</p></td></tr><tr><td><p>5</p></td><td><p>1</p></td></tr><tr><td><p>6</p></td><td><p>5</p></td></tr><tr><td><p>7</p></td><td><p>3</p></td></tr><tr><td><p>8</p></td><td><p>3</p></td></tr><tr><td><p>9</p></td><td><p>10</p></td></tr><tr><td><p>10</p></td><td><p>10</p></td></tr><tr><td><p>11</p></td><td><p>14</p></td></tr><tr><td><p>12</p></td><td><p>10</p></td></tr><tr><td><p>Longer than 12 months</p></td><td><p>7</p></td></tr></tbody></table> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 198306 question first answered 06/12/2018 16:02:24 answering member 3974 label Biography information for Claire Perry
tabling member	4470 label Biography information for Alan Brown

1019384

registered interest
date	03/12/2018
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Green Deal Scheme: Appeals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 24 October 2018 to Question 179252 on Green Deal Scheme: Appeals, in which constituencies the 77 outstanding green deal cases originated.
tabling member constituency	Kilmarnock and Loudoun
tabling member printed	Alan Brown
uin	198308
answer	answer is ministerial correction date of answer 06/12/2018 answer text <p>Below is a breakdown by constituency of the ninety outstanding cases received by my rt. hon. Friend the Secretary of State up until the end of November 2018.</p><table><tbody><tr><td><p><strong>Constituency</strong></p></td><td><p><strong>Number of appeals</strong></p></td></tr><tr><td><p>Airdrie and Shotts</p></td><td><p>1</p></td></tr><tr><td><p>Birmingham, Erdington</p></td><td><p>1</p></td></tr><tr><td><p>Birmingham, Hodge Hill</p></td><td><p>1</p></td></tr><tr><td><p>Birmingham, Selly Oak</p></td><td><p>1</p></td></tr><tr><td><p>Birmingham, Yardley</p></td><td><p>2</p></td></tr><tr><td><p>Bradford South</p></td><td><p>1</p></td></tr><tr><td><p>Caerphilly</p></td><td><p>1</p></td></tr><tr><td><p>Cardiff South and Penarth</p></td><td><p>1</p></td></tr><tr><td><p>Carmarthen East and Dinefwr</p></td><td><p>1</p></td></tr><tr><td><p>Central Ayrshire</p></td><td><p>3</p></td></tr><tr><td><p>Coatbridge, Chryston and Bellshill</p></td><td><p>1</p></td></tr><tr><td><p>Colchester</p></td><td><p>1</p></td></tr><tr><td><p>Corby</p></td><td><p>1</p></td></tr><tr><td><p>Cumbernauld, Kilsyth and Kirkintilloch East</p></td><td><p>5</p></td></tr><tr><td><p>Don Valley</p></td><td><p>1</p></td></tr><tr><td><p>East Dunbartonshire</p></td><td><p>2</p></td></tr><tr><td><p>East Kilbride, Strathaven and Lesmahagow</p></td><td><p>4</p></td></tr><tr><td><p>East Renfrewshire</p></td><td><p>1</p></td></tr><tr><td><p>East Yorkshire</p></td><td><p>1</p></td></tr><tr><td><p>Edinburgh South</p></td><td><p>1</p></td></tr><tr><td><p>Elmet and Rothwell</p></td><td><p>1</p></td></tr><tr><td><p>Glasgow Central</p></td><td><p>1</p></td></tr><tr><td><p>Glasgow East</p></td><td><p>1</p></td></tr><tr><td><p>Glasgow North</p></td><td><p>1</p></td></tr><tr><td><p>Glenrothes</p></td><td><p>1</p></td></tr><tr><td><p>Jarrow</p></td><td><p>1</p></td></tr><tr><td><p>Kilmarnock and Loudoun</p></td><td><p>8</p></td></tr><tr><td><p>Lanark and Hamilton East</p></td><td><p>1</p></td></tr><tr><td><p>Leeds East</p></td><td><p>1</p></td></tr><tr><td><p>Linlithgow and East Falkirk</p></td><td><p>1</p></td></tr><tr><td><p>Llanelli</p></td><td><p>1</p></td></tr><tr><td><p>Merthyr Tydfil and Rhymney</p></td><td><p>1</p></td></tr><tr><td><p>Motherwell and Wishaw</p></td><td><p>1</p></td></tr><tr><td><p>Newport East</p></td><td><p>1</p></td></tr><tr><td><p>North Ayrshire and Arran</p></td><td><p>1</p></td></tr><tr><td><p>North Somerset</p></td><td><p>1</p></td></tr><tr><td><p>North West Leicestershire</p></td><td><p>1</p></td></tr><tr><td><p>Nottingham South</p></td><td><p>1</p></td></tr><tr><td><p>Ogmore</p></td><td><p>3</p></td></tr><tr><td><p>Paisley and Renfrewshire North</p></td><td><p>6</p></td></tr><tr><td><p>Paisley and Renfrewshire South</p></td><td><p>1</p></td></tr><tr><td><p>Plymouth, Sutton and Devonport</p></td><td><p>1</p></td></tr><tr><td><p>Redditch</p></td><td><p>1</p></td></tr><tr><td><p>Rochdale</p></td><td><p>1</p></td></tr><tr><td><p>Romford</p></td><td><p>1</p></td></tr><tr><td><p>Rushcliffe</p></td><td><p>2</p></td></tr><tr><td><p>Rutherglen and Hamilton West</p></td><td><p>7</p></td></tr><tr><td><p>Somerton and Frome</p></td><td><p>1</p></td></tr><tr><td><p>South Holland and The Deepings</p></td><td><p>1</p></td></tr><tr><td><p>Torfaen</p></td><td><p>2</p></td></tr><tr><td><p>Warwick and Leamington</p></td><td><p>1</p></td></tr><tr><td><p>Weaver Vale</p></td><td><p>1</p></td></tr><tr><td><p>Wellingborough</p></td><td><p>1</p></td></tr><tr><td><p>West Dunbartonshire</p></td><td><p>1</p></td></tr><tr><td><p>West Lancashire</p></td><td><p>2</p></td></tr><tr><td><p>Worcester</p></td><td><p>1</p></td></tr></tbody></table> answering member constituency Devizes answering member printed Claire Perry question first answered 06/12/2018 16:02:34 answering member 3974 label Biography information for Claire Perry
tabling member	4470 label Biography information for Alan Brown