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1701365

registered interest
date	16/04/2024
answering body	House of Commons Commission
answering dept id	18
answering dept short name	House of Commons Commission
answering dept sort name	House of Commons Commission
hansard heading	House of Commons: Telephone Systems
house id	1
legislature	25259 pref label House of Commons
question text	To ask the hon. Member for Broxbourne, representing the House of Commons Commission, what assessment the Commission has made of the level of performance of the Polycom phone system.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	21872
answer	answer is ministerial correction date of answer 26/04/2024 answer text <p>The performance of the current telephony system is not good enough and is falling short of reasonable expectation. The Parliamentary Digital Service is working hard with our suppliers and technology partners to bring the level of service up to an acceptable standard. A new solution has been procured and will be implemented later this year. I apologise to the right hon. Member and all colleagues for the inconvenience they are experiencing.</p> answering member constituency Broxbourne answering member printed Sir Charles Walker question first answered 26/04/2024 15:18:15 answering member 1493 label Biography information for Sir Charles Walker
tabling member	318 label Biography information for John Spellar

1671791

registered interest
date	21/11/2023
answering body	House of Commons Commission
answering dept id	18
answering dept short name	House of Commons Commission
answering dept sort name	House of Commons Commission
hansard heading	House of Commons: Telephone Systems
house id	1
legislature	25259 pref label House of Commons
question text	To ask the hon. Member for Broxbourne, representing the House of Commons Commission, what assessment the Commission has made of the adequacy of the telephony system on the parliamentary estate.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	2756
answer	answer is ministerial correction date of answer 27/11/2023 answer text <p>The telephone system on the parliamentary estate is the subject of a transformative programme called the Voice Programme, and a new telephony system is due to be implemented in 2024. Modernisation of the telephony system to full Voice Over Internet Protocol is also required in preparation for the decommissioning of the analogue service provided through the Public Switched Network.</p> answering member constituency Broxbourne answering member printed Sir Charles Walker question first answered 27/11/2023 18:37:29 answering member 1493 label Biography information for Sir Charles Walker
tabling member	318 label Biography information for John Spellar

1078712

registered interest
date	27/02/2019
answering body	House of Commons Commission
answering dept id	18
answering dept short name	House of Commons Commission
answering dept sort name	House of Commons Commission
hansard heading	House of Commons: Telephone Systems
house id	1
legislature	25259 pref label House of Commons
question text	To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what estimate the Commission has made of the cost to the House of the recent installation of new phone systems in the House of Commons.
tabling member constituency	Leicester East
tabling member printed	Keith Vaz
uin	226529
answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>Parliament’s telephone system was installed in 1985 and – like much of the Palace of Westminster’s core infrastructure – is at the end of its supported life; at significant risk of failure; and growing increasingly difficult to support. Replacement parts for the system are no longer made and the organisation has been buying second hand parts for the last ten years. There are no longer providers in the market place that support the corresponding software. If our legacy system were to fail we could not reliably restore the service.</p><p>Given this situation, a project was initiated in 2014 to examine the options to replace our legacy telephone system, whilst also meeting the needs of Parliament’s mobile workforce and the impending estates challenges associated with the restoration and renewal of the Palace of Westminster. That project identified Skype for Business as the most suitable solution to meet these needs.</p><p>The total implementation cost for rolling out the system across Parliament (House of Commons and House of Lords Members and the Administrations) to February 2019 is £3.9 million (revenue) and £1.4 million (capital). It is forecast to spend in total £5.5 million (revenue) and £1.5 million (capital). The total revenue cost per user is £611 and the total capital cost is £166 per user. The cost is shared between the House of Commons and the House of Lords on a 70%:30% ratio.</p> answering member constituency Carshalton and Wallington answering member printed Tom Brake question first answered 12/03/2019 12:05:36 answering member 151 label Biography information for Tom Brake
tabling member	338 label Biography information for Keith Vaz