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<p>Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Group
(CCG) is developing a communications plan to assist patients to select the most appropriate
service to meet their needs and self-care where appropriate. Each Primary Care Network
(PCN) is recruiting staff through the Additional Roles Reimbursement Scheme to increase
capacity. Reception staff undertake training to direct patients to the appropriate
member of the practice’s multi-disciplinary team. The CCG has commissioned Lantum
to create a pool of multidisciplinary primary care staff to support PCNs to increase
workforce capacity in general practice and enable local general practitioners to work
flexibly.</p>
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